Senior Manager, IT (Buying Office Technical Services)

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GENERAL PURPOSE:
The Sr. Manager, IT provides production oversight, change management, and maintenance/support for critical back-office technologies within the New York, Los Angeles, and Boston Merchant Offices. Responsible for planning, budgeting, coordination, and delivery of yearly maintenance agreements, required capacity, infrastructure improvements, and 5-year technology planning efforts. Leading the group which acts as a conduit between engineering, architecture, and support teams, this position requires a solid technical foundation as well as strong collaboration skills.

ESSENTIAL FUNCTIONS:

• Leads a skilled team with specialization in the areas of PC technologies, Telecom/Server infrastructure, and Network/WiFi to respond to infrastructure related problems and assist in local installation/validation of new equipment.

• Provides regular oversight to ensure production changes are fully understood and that any risk to the business is agreed upon, communicated and mitigated when possible.

• Proactively evaluates and drives expansion of capacity and refresh of aged infrastructure to ensure that improvements are instituted ahead of need.

• Coordinates with architecture, engineering, and support teams to develop and maintain the Buying Office Technology plan as well as the associated 5yr and yearly budgets forecasting in support of that plan.

• Participates in Business Continuity planning for the Buying Offices and yearly Disaster Recovery activities.

• Travels to alternate sites when necessary for project execution or operational oversight

COMPETENCIES:
People

• Building Effect Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility
With particular emphasis on the following specific position-related competencies:

• Building Effective Teams

• Collaboration

• Developing Talent

• Ensures Accountability and Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• At least 7 - 10 years IT experience progressive responsibility and influence. Proven hands on experience in datacenter or server room technologies preferred.

• Experience with change control, SDLC processes, and project management.

• Excellent written and verbal communication; must be able to effectively communicate technical solutions to senior management

• Strong analytical ability, business acumen, judgment, and problem-solving skills

• Ability to travel and work with teams which are geographically distributed

• Undergraduate degree in information systems, computer science, or a related technical discipline, or equivalent work experience.

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Requires the ability to travel for operational maintenance and project based execution activities.
Must be able to work nights or weekends as necessary to accommodate production change with minimal impact to the business.
This role requires full-time in-office presence, including to engage in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.

SUPERVISORY RESPONSIBILITIES:
Lead, Systems Administration
Senior Analyst, Technical Services
Analyst II, Technical Services

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.