Senior Manager, Fixture Quality

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The Senior Manager, Fixture Quality and Inventory Management will utilize retail industry knowledge, corporate and field input to lead the quality assurance and inventory management of fixtures to support new store openings and capital projects in existing stores. This role will collaborate with corporate and vendor partners to ensure that new fixtures are manufactured and installed to Ross and dd's specifications, and that inventory on hand is accurate and sufficient to mitigate program risk within budget.


• Identify and implement industry best practices for the quality assurance and inventory management of store fixtures. Scope to include assessment of vendor facilities, warehousing of fixtures, and post-install audits in stores

• Maintain accurate and comprehensive records of inventory on hand, on order and in transit. Conduct physical inventory and cycle counts. Prepare accurate and comprehensive budgets, forecasts, dashboards, timelines and business updates

• Execute orders, inventory moves and shipments within budget. Collaborate with partners to replenish inventory based on need and lead time. Identify slow moving inventory and recommend its disposition, subject to financial controls and approvals. Process exception requests for expedited shipments within agreed service levels and budget

• Direct a team of 2 remote On-Site Representatives (contractors) to execute post-install quality audits in stores. Prioritize audit findings and drive resolution of issues. Identify nonconformance trends early, and collaborate on solutions for upcoming installations

• Prepare and present clear, fact-based presentations to illustrate findings to senior management audiences and gain credibility based on recommendations

• Is an expert in warehouse management systems and other tools for inventory management and quality assurance

• Travel as assigned, approximately 25%. Visit vendor production and warehouse facilities to identify gaps, recommend improvements, and evaluate the quality of finished goods. Visit stores to audit post-install conformance to specifications


• Building Effective Teams

• Ensures Accountability & Execution

• Developing Talent

• Manages Conflict

• Collaboration

• Business Acumen

• Leading by Example

• Plans, Aligns & Prioritizes


• Bachelor's Degree required, MBA preferred

• 5+ years of retail management experience that includes project management and business process ownership in Store Operations

• Strong leadership and project management skills and ability to manage field based resources

• Proven ability to drive performance improvement, operational efficiency and cost savings

• Advanced skills in Excel, PowerPoint, Teams and OneDrive required

• Ability to communicate complex findings clearly and succinctly, both verbally and written

• High comfort level working in ambiguous, rapidly changing environments

• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

• Superior analytical skills, including mathematical, financial and problem solving


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Job requires ability to work in a home office environment, primarily on a computer and phone.
Job requires ability to travel by airplane and car to vendor facilities and stores on a regular basis.
Job requires ability to work safely in a warehouse environment and a manufacturing environment.
This position may be performed remotely anywhere within the United States except the State of Colorado and New York City.


(2) On-Site Representatives (contractors)

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.