Sample Supervisor

GENERAL PURPOSE:

The Sample Support Supervisor is responsible for managing 6–8 Sample Support Coordinators and Administrators. The Sample Support Supervisor is the liaison to DMMs and Buyers, responsible for understanding their needs and managing sample resources to meet those needs. This individual needs to be skilled at communication and developing relationships. Responsible for maintaining high standards, consistency, accuracy and timely work in sample support, and staying proficient in sample tracking database to be an ongoing resource for the Sample team.

ESSENTIAL FUNCTIONS: % OF TIME

1. Responsible for the human resources management of 6–8 Sample Support Coordinators and Administrators, who support Merchants in sample support activities. Proactively manage associates on a continual basis; set performance standards, hold associates to agreed-upon deadlines and provide constructive feedback and coaching. Work with Merchant team to accurately assess individuals against set performance standards; ensure that Sample Coordinators and Administrators clearly understand job expectations.

2. Meet with Merchant Support Manager and interface with Merchant counterparts on a recurring basis to understand business peaks in sample volume, and effectively allocate sample resources appropriately. Demonstrate ability to establish strong relationships with Merchants and exercise flexibility when unforeseen peaks and valleys in workload occur. Work with other Merchant Support Supervisors to balance workload when necessary. Partner with Technical Services as needed to implement new processes and train associates. Maintains a “service-minded” approach to managing this internal sample service to the Merchants.

40%

30%

3. Demonstrates problem solving skills. Objectively assess fluid business situations that may differ from division to division. Anticipate potential problems and generate ideas, insights and solutions to resolve or "head-off" potential problems. Maintain understanding of Sample and Merchant adherence to processes and effectively report up to Merchant Support Manager on issues related to process compliance.

4. Must maintain strong knowledge and proficiency in the sample database and processes. Act as a resource for ongoing Sample training and for day-to-day questions from associates and the business.

10%

10%

5. Complete operational reporting to help understand team performance and identify areas for improvement. Synthesize sample best practices from associates and share across the Merchant Support organization. Must understand how to implement streamlined processes.

COMPETENCIES

  • Results Driven
  • Decision Making / Problem Solving
  • Analysis and Judgment
  • Staff Development
  • Communication Proficiency
  • Technical / Functional Skills
  • Manages up effectively
  • Customer service minded
  • Planning and Organizing
  • Detail oriented
  • Collaboration/Interpersonal Effectiveness
  • Ability to multi-task/manage multiple projects with concurrent deadlines

10%

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

· Bachelor’s degree

· 3-5 years of proven work experience as Supervisor or relevant role

· Thorough knowledge of merchandising systems, or ability to master them quickly

· Passion for product and documentation/process

· Excellent communication and interpersonal skills

· Outstanding organizational skills

· Demonstrated decision-making ability

· Process oriented; prior experience implementing and maintaining strict process guidelines preferred

· Strong analytical and good knowledge of MS Office

PHYSICAL REQUIREMENTS/ADA:

· Job frequently requires sitting, standing, walking, reaching with hands and arms, lifting, pushing, or pulling up to 25 lbs.

· Job requires regular talking and hearing, attending in-person meetings, typing, and working with office equipment such as computers, phones, photocopiers, filing/storage cabinets and fax machines etc.

· Ability to see information in print and/or electronically; close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· Consistent timeliness and regular attendance.

SUPERVISORY RESPONSIBILITIES:

Sample Support Administrators and Coordinators

SUPERVISOR’S TITLE:

Sample Support Manager

Ross will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance.

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