Sample Manager


About Ross Stores:

Ross Stores, Inc. is an S&P 500, Fortune 500 and Nasdaq 100 (ROST) Company headquartered in Dublin, California, with fiscal 2016 revenues of $12.9 billion. The Company operates Ross Dress for Less® (“Ross”), the largest off-price apparel and home fashion chain in the United States with 1,340 locations in 36 states, the District of Columbia and Guam. The Company also operates over 190 dd’s DISCOUNTS® locations in 15 states that feature a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings.

The company’s merchandise mix and assortments are constantly evolving as merchants and planners focus on what customers want to buy and respond by delivering great discounts on a wider variety of name brand merchandise. With its solid management team, proven off-price concept, strong cash flow and return on equity, Ross is ideally positioned to successfully execute its growth strategies.

At Ross you will find:

  • A career that fits you
  • Teamwork
  • Amazing culture and people
  • Big company with a family feeling
  • Customer focus

Are you ready for the next big move in your career? We look forward to hearing from you!

The culture demands hands-on, close engagement at all levels, and the ability to think and act strategically. Within this culture, there are many opportunities to attain and even exceed personal goals quickly while partnering with professionals across multiple categories. This creates a win-win culture with a rigorous standard of performance for everyone.

Structured for growth and profitability, individuals are measured on performance rather than process. What this yields is an environment that is invigorating and offers a clear, compelling reward system for the team.

Additional information is available at:

About this job:

Sample Support Manager is responsible for managing 2 – 4 Sample Support Supervisors. Sample Support Manager is the liaison to GMMs, responsible for understanding their needs and partnering with the Sample Support Supervisors to ensure the team can meet these needs. Individual needs to be skilled at communication and developing relationships. Responsible for maintaining high standards, consistency, accuracy and timely work in Sample support, and staying proficient in sample systems to be an ongoing resource for the Sample Support team.


  • Responsible for the human resources management of 2–4 Sample Support Supervisors, who oversee sample management for the Buyers. Proactively manages Merchant expectations; sets high performance standards, holds Supervisors to agreed-upon deadlines and provides feedback.
  • Meets with Merchant Support Director and interfaces with Merchant counterparts to understand improvement opportunities and best practices across the entire organization. Understands the nuances between Divisions that require special attention and alternate solutions. Creates and reviews operational reports to understand when the service is working well and when changes may be required. Helps implement improvements across the entire Sample Support organization. Partners with Technical Services to implement Sample review requirements for organization.
  • Must maintain strong knowledge and proficiency in all sample systems and standard forms and reports. Compiles and analyzes metrics on vendor performance and sample issues while regularly monitoring vendor and sample issue rates. Makes recommendations on sampling guidelines and process improvements.
  • Responsible for hiring and on-boarding of Supervisors, Sample Coordinators and Sample Administrators. Assists the Director with managing the overall headcount of the group and provides recommendations on where efficiencies can be gained. Maintains a proactive approach to attrition management and understands how to quickly address turnover.

Desired Skills and Qualifications:

  • Bachelor’s degree
  • 5-7 years work experience
  • Process oriented and prior experience implementing and maintaining strict process guidelines preferred
  • Thorough knowledge of merchandising systems, or ability to master them quickly
  • Demonstrated ability to lead subordinates
  • Demonstrated decision-making ability
  • Excellent communication and interpersonal skills
  • Strong analytical and PC skills, with an emphasis on spreadsheet applications
  • Experience creating budgets and managing expenses in accordance