Product Technician

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

Product Technician

About Ross Stores, Inc.

Since 1982, our focus has been on bringing our customers a constant stream of high-quality brands and trends at extraordinary savings, while providing a fun and exciting treasure hunt experience. We believe in keeping things simple: no expensive signage, displays or fancy fixtures - to us, it's far more meaningful to pass greater savings on to our customers with on trend apparel, accessories, footwear, and home furnishings. With more than 1,900 stores, including Ross Dress for Less and dd's DISCOUNTS, we are the nation's largest off-price retail chain, and we continue to grow at a rate far outpacing traditional retail.

With corporate headquarters located in Dublin, CA, we have three buying offices positioned in key markets in New York City, Los Angeles, and Boston, as well as seven state-of-the-art distribution centers across the country. With FY2021 revenues of $18.9 billion, we are a Fortune 500, S&P 500, and Nasdaq 100 Company, committed to offering an inclusive, safe and positive workplace. Come see what's in store.

As part of the Ross family you will experience:
  • A respectful culture embedded with collaborative partnerships and humility
  • Opportunities to give back to your community through national charities, local volunteer initiatives, and our Ross Cares Fund
  • A significant investment in your career through extensive onboarding programs, continuous learning opportunities, ongoing development and the opportunity to work with engaged and knowledgeable industry leaders

Additional information is available at: https://jobs.rossstores.com/creative/about

About this opportunity

The Product Technician drives management and execution of samples and design/product development for product area in partnership with Merchants, and Sourcing if applicable. This position ensures that the product in assigned areas is consistent with Merchants approved or agreed upon fit, grading and construction standards/guidelines as established for area and/or vendor. Trains, develops, and directs the workload of direct report to provide support and technical expertise to Merchant partners.

Responsibilities

Oversee Technical Work for Product Area

• Advise, provide, and manage product details on sampling and production to ensure that Merchant's vision for

product is achieved

• Collaborate with departmental leaders on vendor score carding to assess results, and if requested, provide

Merchants with proposed solutions to quality and/or fit concerns

• Collaborate with departmental leadership on comprehensive competitive and/or internal analysis of fit, grading

and construction guidelines to support Merchants

• Proactively partner with manager and Fashion Office to advise Merchants on any technical co

considerations/concerns resulting from current trend information

Technical Training

• Create and update course materials and other training content, facilitate ongoing trainings as needed, and lead

follow-up support and assessment of training needs for Merchant and PTS team members

• Train PTS team members to support the Merchants with the technical approval process of their product area with

focus on fit and construction, prep for fit sessions, sample evaluation, and communications to vendors on

adjustments required

• Train and guide Merchants on using live model and fit forms to support the review of product as applicable

Manage Sample Process

• Act as a liaison to DMMs and Buyers, responsible for understanding their needs and managing resources to meet

those needs.

• Must maintain strong knowledge and proficiency in the sample database and processes.

• Demonstrates problem solving skills. Anticipate potential problems and generate ideas, insights and solutions to

resolve or "head-off" potential problems.

• Maintain understanding of direct report, Sample Processor, and Merchant adherence to processes and effectively

report up to Manager on issues related to process compliance.

Manage Technical Design Process for Direct Product (as applicable)

• Oversee the fit, quality and construction of product throughout the development life cycle, from inspiration to
tech pack through production

• Ensure product integrity through consistent size and fit standards, grade rules, construction and quality standards,

blocks and tech pack templates

• Partner with Merchant and Sourcing teams on product direction and fit intent; develop tech packs with clear

garment construction and fit direction to vendors and/or review vendor submissions.

Onboard, Train and Develop Direct Report (as applicable)

• Train direct report including providing ongoing development to keep technical knowledge and skills current

• Oversee direct report's workload, effectively assess strengths, and allocate workload accordingly

• Adapt management style to direct report's skill level and identify areas for development and training

• Consistently provide "in the moment" feedback, both positive and constructive

• Maintain a calm demeanor under pressure, leads by example

Who you are

• You have a bachelor's degree in Technical Design, Production Management, Product Management preferred

• You have 5+ years of technical design, product development, production management or equivalent experience

• You can effectively train & mentor

• You have experience in leading fit sessions and the ability to communicate corrections

• You have in depth knowledge of materials, construction and production

• You have excellent verbal and written communication skills

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

Perks and Benefits of joining our team

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:
  • A broad range of affordable health insurance options*, 401(k) with employer match*, life insurance*
  • Ample PTO, paid holidays, and Summer Fridays, as well as the opportunity to purchase additional vacation*
  • Employee stock purchase plan*
  • Charitable donations matched by Ross Stores Foundation
  • Enhanced maternity and bonding leaves with 100% income replacement*
  • Parent support programs
  • And more....

* eligibility may vary based on level and tenure, subject to change

At Ross & dd's we care about our Associates and the communities we serve. We are committed to building diverse teams and an inclusive culture that respects, values and celebrates the diversity of backgrounds, identities, and ideas of those who work and shop with us.

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