Merchant Support Operations Manager

Operations Manager, Merchant Support


About Ross Stores:

Ross Stores, Inc. is an S&P 500, Fortune 500 and Nasdaq 100 (ROST) Company headquartered in Dublin, California, with fiscal 2018 revenues of $15 billion.  The Company operates Ross Dress for Less® ("Ross"), the largest off-price apparel and home fashion chain in the United States with 1,480 locations in 38 states, the District of Columbia and Guam. The Company also operates over 230 dd’s DISCOUNTS® locations in 18 states that feature a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings.

The company’s merchandise mix and assortments are constantly evolving as merchants and planners focus on what customers want to buy and respond by delivering great discounts on a wider variety of name brand merchandise. With its solid management team, proven off-price concept, strong cash flow and return on equity, Ross is ideally positioned to successfully execute its growth strategies.


At Ross you will find

  • A career that fits you
  • Teamwork
  • Amazing culture and people
  • Big company with a family feeling
  • Customer focus


Are you ready for the next big move in your career? We look forward to hearing from you!


The culture demands hands-on, close engagement at all levels, and the ability to think and act strategically. Within this culture, there are many opportunities to attain and even exceed personal goals quickly while partnering with professionals across multiple categories. This creates a win-win culture with a rigorous standard of performance for everyone. 


Structured for growth and profitability, individuals are measured on performance rather than process. What this yields is an environment that is invigorating and offers a clear, compelling reward system for the team. 


Additional information is available at:



About this job:

The Operations Manager, MSO is responsible for providing support of Merchandising and the Merchant Support Administration (MSA) departments, and will be accountable for MSA operational systems, including all automated processes. This person will be the lead technical expert in the department and be the primary liaison with Ross IT and any outside vendors. This associate will become a subject matter expert in the business systems and processes and will lead the development of the function.


The Operations Manager will also be responsible for overseeing the execution of department reporting and working with MSA Leadership on reporting improvements as well as the day to day technical oversight of all MSA systems.


Strong collaboration, retail business systems knowledge, and the ability to influence change are required.


  • Drive value by leading process and implementation of automated processes
  • Lead business transformation & operations improvement through technology solutions such as automated processes
  • Create and maintain a Center of Excellence to foster self-sufficiency for automated processes
  • Responsible for product management on technically complex projects, including new builds as well as fixes and improvements to existing systems architecture
  • Oversee accurate technical reporting and generate actionable information applicable to a wide variety of audiences
  • Build relationships with internal as well as external resources to understand and explore systems enhancement opportunities
  • Ability and willingness to seek and incorporate input from others to develop collaborative solutions
  • Act as a liaison between MSA, Merchandising and Ross IT teams
  • Manage a team of Analysts

Desired Skills and Qualifications:

  • At least 5 years’ experience in Retail business systems (preferred automated process experience)
  • RPA or other Automation experience a plus
  • Education in Library or Information Science a plus
  • A solid understanding of best practices in retail or consumer goods
  • Possess the ability to influence without authority
  • Ability to develop concise executive level communication and facilitate meetings that effectively drives decisions or alignment
  • Ability to execute analysis of complex data
  • Professional Characteristics/Motivators:
  • Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects
  • Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
  • A high sense of responsibility to our customers, our users, our colleagues, and to the quality and timeliness of one’s own work
  • Willingness and flexibility to jump into the details to get the job done
  • Ability to work in an unstructured environment and the confidence to set a direction with limited direction (comfort with ambiguity)
  • A continual desire and capability to learn
  • Highly organized and detail oriented