Master Data Manager

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

Master Data Manager

About Ross Stores, Inc.

Since 1982, our focus has been on bringing our customers a constant stream of high quality brands and trends at extraordinary savings, while providing a fun and exciting treasure hunt experience. We believe in keeping things simple: no expensive signage, displays or fancy fixtures - to us, it's far more meaningful to pass greater savings on to our customers with on trend apparel, accessories, footwear, and home furnishings. With more than 1,800 stores, including Ross Dress for Less and dd's DISCOUNTS, we are the nation's largest off-price retail chain, and we continue to grow at a rate far outpacing traditional retail.

With corporate headquarters located in Dublin, CA, we have three buying offices positioned in key markets in New York City, Los Angeles, and Boston, as well as six state-of-the-art distribution centers across the country. With FY2019 revenues of $16 billion, we are a Fortune 500, S&P 500, and Nasdaq 100 Company, committed to offering an inclusive, safe and positive workplace. Come see what's in store.

As part of the Ross family you will experience:
  • A respectful culture embedded with collaborative partnerships and humility
  • Opportunities to give back to your community through national charities, local volunteer initiatives, and our Ross Cares Fund
  • A significant investment in your career through extensive onboarding programs, continuous learning opportunities, ongoing development and the opportunity to work with engaged and knowledgeable industry leaders

Additional information is available at:

About this opportunity ....

The Master Data Office is a new enterprise team at Ross defining how data can better serve the business. Master data at Ross is the core reference data around which business is conducted (e.g. supplier master list, product hierarchy etc.). There are 5 key domains (product, item, supplier, org, location) of master data.

The Master Data Manager will be responsible for managing the Supplier Master Data domain (data, team and operational processes). This includes ensuring data integrity through governance and compliance while processing data requests from the business. In additional to managing operations, data and team, the leader will work closely with both the business and our partners on key master data initiatives to analyze, cleanse and enrich existing Supplier Master data.


Master Data Domain and Team
  • Manage all operational (data & request management) responsibilities. Key duties include managing a team and processes around master data requests (entry, review and approvals) through workflows in multiple applications including MDM tool, Excel, reporting tools etc.
  • This includes
  • Managing business requests efficiently to ensure that they are implemented timely and according to set data governance standards and processes.
  • Managing Master Data Management Tools including MDM application, related enhancements/upgrades and excel databases etc.
  • Managing data projects key to operational duties including periodic data scrubbing (cleansing), enrichment (updates) and audits to ensure data integrity
  • Managing both internal and external process, tool and data Audits
  • Managing the team and their development, including defining clear goals and expectations then measuring the team against them

Point of Contact for Business
  • Be the Supplier Master data liaison and point of contact for multiple business departments across the organization
  • Support all business units (Merchants, Planners, and support areas like Merchandising, Legal, Ops, Sample, MSA, Corporate Finance).
  • Addressing expedited (rushed) requests, and troubleshoot issues around data requests
  • Establish and manage relationships, proactively seeking business insight into upcoming activities impacting Master Data and key business decisions.
  • Educate the organization about MDOs mission, data challenges or insights through proactive communication or training

Documentation and Roadmap
  • Guide the Master data team around establishing strong documentation for both existing processes and operational guides
  • Streamline and automate reporting to support operational efficiencies
  • Build and publish business facing information that promotes data visibility
  • Establish Data roadmap for Supplier, Suppliers Attributes and related processes
  • Establish service roadmap for Supplier requests starting with defining an approach for managing current state data challenges

Analyze Business Problems and Develop Insights into Root Causes
  • Lead, manage and coordinate analysis - including pulling data, analyzing operational or statistical data - to support key strategic priorities for the department
  • Develop compelling materials to communicate results of analysis and key insights internally (within MDO) and externally with business (Merchants, Planners etc.) and partner departments (Finance, Legal, MSA, IT etc.)

Governance, Compliance and Adoption to Ensure Data Integrity
  • Execute on all (change) requests from business effectively to ensure that they are implemented according to set data governance standards and processes
  • Lead periodic audits to ensure data integrity
  • Verify all Master Data Management processes around data governance are followed
  • Lead the team and business to resolve or escalate requests that do not comply with the governance set by MDO
  • Build content knowledge around how the business end-users use this foundational data to run the business

Process improvement/Projects
  • Project management and coordination skills working with multiple stakeholders across disparate departments and agendas to drive common goals.
  • Establish new processes, routines while maintaining process consistency
  • Ability to contribute (actively provide guidance) in a large-scale program
  • Manage Project activities including business requirements (gathering, documentation), tool build and testing, process build and testing, governance model etc.

Who you are ...
  • You have a Bachelor or MBA Degree with a concentration in Business, Economics, Finance or Computer Science, or an equivalent diploma
  • You have 7-10 years of experience preferably in Retail (preferred), IT or consulting field, with strong process, data, and systems understanding
  • You have prior Data Governance and Administration experience or exposure preferred
  • You have outstanding analytical ability: you must have a data driven approach to solving problems. Requires very strong quantitative skills and a good sense of how to structure problems.
  • You have the ability to orchestrate change
  • You have good knowledge of business process documentation that includes prior experience with documenting Merchandising, IT or Finance workflows, processes and requirements
  • You have project management and coordination skills working with multiple stakeholders across disparate departments
  • You have a strong understanding of productivity suite software (i.e. Microsoft Office)
  • You operate as subject matter expert for merchandise systems and processes
  • You have the ability to understand and apply instructions or suggest alternate proven methods to move projects or requests forward
  • You have the ability to handle ambiguity effectively and be comfortable with operating in grey
  • You have the ability to follow established practices, policies and procedures
  • You possess strong communication skills (Excellent written and verbal communication skills)
  • You have the ability to build working relationships with peers
  • You have the ability to adjust with changing work environments, priorities and goals

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

Perks and Benefits of joining our team....

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:
  • A broad range of affordable health insurance options*, 401(k) with employer match*, life insurance*
  • Ample PTO, paid holidays, and Summer Fridays, as well as the opportunity to purchase additional vacation*
  • Employee stock purchase plan*
  • Charitable donations matched by Ross Stores Foundation
  • Enhanced maternity and bonding leaves with 100% income replacement*
  • Parent support programs
  • And more....

* eligibility may vary based on level and tenure, subject to change

At Ross & dd's we care about our Associates and the communities we serve. We are committed to building diverse teams and an inclusive culture that respects, values and celebrates the diversity of backgrounds, identities, and ideas of those who work and shop with us.