Manager, Systems Administration

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

The Systems Administration Manager is accountable for maintaining and executing Allocation processes, tools and reports, including, but not limited to: auto filter maintenance, PLRs, PCAs, need calculations and class/store exception reporting. The Systems Administration Manager is responsible for resolving defects in the Allocation department's processes, tools, reports, systems and capabilities. The Systems Administration Manager supports the Systems Administrators to provide on-going issue resolution and day-to-day support. The Systems Administration Manager also provides day-to-day support for the Plan Achievement Analysts and Sr. Plan Achievement Analysts. The Systems Administration Manager assigns ownership for all functional reports (e.g., exception and "watch out" reports) and ensures reporting is completed on time.

ESSENTIAL FUNCTIONs:

Reporting

• Conduct meta-analyses of reporting metrics, accuracy, and use

• Assign accountabilities for generating weekly, monthly, and annual reports

• Develop and deliver infrequent and complex reports to business partners to support business need and Project Management team

• Identify priority of requests for additional reporting and direct Systems Administrators and Systems Administration Analysts as appropriate

Communication

• Communicate opportunities for improvements in reporting and tools to Project Management team

• Act as a subject matter expert for the Training and Deployment team in support of training and/or communication initiatives

Systems Administration

• Manage the Systems Administrators / Systems Administration Analysts to efficiently provide technical day-to-day support to Allocation department for trouble shooting and issue resolution

• Partner with Assortment Management to establish auto filters including (e.g., set-up, maintenance and monitoring)

People Management

• Provide coaching and feedback to direct reports on daily tasks

• Follow up on career development and coaching in a timely manner

• Conduct and manage the performance processes to identify key areas for associate development, ensuring fair and time-bound measurement and assessment of goals throughout focal year

• Partner with associates to develop an Individual Development Plan (IDP) that supports them in developing key areas and achieving career goals

COMPETENCIES:

Communication:

• Written and Verbal Expression

• Written and Verbal Comprehension

• Active Listening

• Presentation Skills

Analysis and Judgment:

• Numerical Reasoning

• Creativity

• Decision Making

• Attention to Detail

Drive for Results:

• Organization and Planning

• Risk Taking

• Overcomes Obstacles

Interpersonal and Team Effectiveness:

• Builds Relationships

• Collaboration

Analytics:

• Process Improvement

• Data Analysis

• Statistical Modeling

Customer Service:

• Responsiveness

• Improving Customer Service

Business Acumen:

• Knowledge of organization structure and reporting

• Knowledge of industry and market trends

Change Management:

• Adaptable

• Implements Change

People Management:

• Talent Assessment

• Coaching

Retaining and Engaging Talent

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Bachelor's Degree or equivalent experience required
Advanced MS Excel skills including: pivot tables, macros, advanced formulas (e.g., v-lookup, etc.) and data formatting
4 - 6 years experience related work experience
2 - 4 years experience managing people
Working knowledge of: RDW, Toad, APX, SQL, and MS Access

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:

Yes

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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