Manager, Store Initiatives

GENERAL PURPOSE:

The Manager of Store Initiatives is responsible for supporting cross-functional initiatives for both Ross and dd’s Stores. The Manager will provide guidance during project initiation and planning; then lead roll-outs during implementation to the field. A key component of this role is having an understanding of all Store Operations processes, policies and procedures, working directly with Stores for feedback and maintaining close relationships with Field Management. This role is responsible for driving results and improvements through proper project planning, executive support, analysis and cross-functional communications with key business partnerships.

ESSENTIAL FUNCTIONS:
  • Identifies and implement both industry and Ross/dd’s best practices to improve chain business practices, efficiency, and execution. Instrumental in supporting projects associated with Store Planning, Finance, Merchandising/Signage, Method Improvements, HR, Purchasing, Loss Prevention, Inventory Control, IT, DCs and the New York Buying Office. Supervises changes to current operations programs through project communications, develops training in partnership with the Training Department, creates procedures, guides, forms and reports to ensure strong Store execution
  • Represents field point of view and provides operational input to business partners. Recommends best approach to ensure strong Store execution. Acts as an advocate for field needs and serves as escalation contact when required. Attends meetings, conducts status updates with key partners and follow ups on action items.
  • Interfaces with all levels of management (Sr. Vice Presidents, Vice Presidents, Zone Directors, District Managers and Stores) and is responsible for building consensus around all changes, issues and rollout plans. Works with Field Management to ensure Store/Field Leader execution is driven through operational initiatives. Collaborates with key HQ partners.
  • Ensures accurate timelines, deliverables and business updates are incorporated into each project and initiative. Coordinates the development of capital expenditure requests and establishes costs and benefits to support requests. Build timelines and presentations to present to different levels of leadership. Manages pilots, collects feedback and recommends best implementation strategy for Stores. Visits Stores as needed to validate pilot/rollout direction.

COMPETENCIES:
  • Problem Solving
  • Strong Communication
  • Drive for Results
  • Business Acumen
  • Process Management
  • Planning and Organizing
  • Presentation Skills
  • Dealing with Ambiguity
  • Analysis and Judgment
  • Collaboration

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Bachelor’s Degree required
  • 5 years of retail management experience that includes project management and business process ownership in Store Operations, multi-unit or a hybrid of field and corporate experience preferred
  • Proficient knowledge of store operations and how other operating areas impact stores
  • Strong Customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve process
  • Ability to successfully influence and drive results through cross-functional partnerships
  • Strong leadership skills and ability to manage both corporate and field partners
  • Demonstrated ability to manage projects from creation to implementation to maintenance
  • Ability to work effectively within a team environment and independently with minimal direction
  • Proven ability to think strategically and determine impact of decisions on the business
  • Strong project management and problem-solving skills required
  • Excellent verbal and written communication and presentation skills
  • Advance proficiency in Word, Excel and Power Point

SUPERVISORY RESPONSIBILITIES:

N/A

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