Manager, Store Communications

GENERAL PURPOSE:

Responsible for managing and gate keeping all store/field operational and cultural communications. Ensures consistency of message and voice; optimizes communication channels, segmentation, delivery and measurement. Has a strong passion and advocacy for the field and their success, and uses that passion as the lens through which communication strategy is developed and implemented.

ESSENTIAL FUNCTIONS:

Store and Field Communications and Documentation

• Responsible for collecting, filtering and communicating all Store Operations policies, procedures, initiatives and best practices.
• Looks for opportunities to improve documentation, communication and training.
• Responsible for managing store communications tools like task management system and store web pages to ensure operational execution, reporting and feedback collection.
• Drives event planning and execution for annual Store Manager and Field Leadership conferences.
• Responsible for supporting employee engagement through communications like newsletters, videos, associate messaging, and field management meetings.
• Able to translate technical specifications into communications that are consistent, understandable and easy to execute.
• Understands the importance of voice and tone and is able to adjust both to ensure communications are of highest impact.
• Manages implementation of communications by working with other departments. Interacts independently with various departments on on-going projects. Responsible for all documentation validation and testing prior to implementation.
• Manages the scheduling and execution of rollouts of Store initiatives other projects to stores as needed.
• Interacts with all levels of management (President, Vice Presidents, District Managers and Stores).
• Manages external vendors to create supplemental instructional materials for Stores and other functional areas as needed.
Administration and Support

• Ensures that Department is providing a high level of service to all stakeholder groups and Field leadership.
• Provides support for all Field Management as needed. For example, compliance reporting, forming work committees, special projects, research, etc.
• Responsible for managing data collection as needed through task management or other online survey tools.
• Responsible for all Store data entry and maintenance as needed. For example, electronic distribution lists, website information, etc.
COMPETENCIES:

• Customer Service
• Written Communication
• Process Management
• Managing and Measuring Work
• Developing Direct Reports

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

College degree in relevant field and 5-7 years’ experience in relevant field
Experience and passion for leading and developing people
Excellent written and verbal communication skills.
Ability to effectively interact with executive leadership autonomously and with confidence
Stays current with new communications technologies and processes, is naturally curious and is focused on continuous improvement
Advanced PC Skills, Microsoft Office Applications, Publisher, Adobe Illustrator
Strong project management skills.
Understanding of retail store operations preferred.
Must be able to understand and interpret functions and systems in all operating areas for communication to the stores.
Must be able to organize and prioritize work. Must work independently.
Stays current with new communications technologies and processes, is naturally curious and is focused on continuous improvement

PHYSICAL REQUIREMENTS/ADA:

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
Job frequently requires sitting, handling objects with hands.
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 pounds.
Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:

Communications Specialist(s)

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