Manager, Sr Operations - DC

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


As the PM shift Senior Management representative responsible for PM production and distribution functions of total DC. Manage, coach, and train PM DC supervisory personnel to meet established production requirements of merchandise flow through the distribution center. Supervises production plan execution that optimizes turn time and expedites merchandise flow through the distribution center in a cost-effective and accurate manner. Responsible for developing and maintaining an open, engaging labor relation's environment which remains issue free.


• Interfaces with Director of Operations and Merchandise Managers on DC production planning, operations and staffing needs. Is the single point of contact on the PM shift to address DC MIS, Security, Production and Merchandise flow issues. 30%

• Tracks area objectives and coaches Area Supervisors to reach their group's productivity goals. Responsible to ensure quality of work and maintain the accuracy and integrity of the production records, reports and numbers. 20%

• Acts as a troubleshooter to assist in resolving day-to-day problems, as well as long-term resolution planning. Researches inefficiencies in problem areas and makes recommendation, in methods, procedures, or systems, to Director of Operations and Merchandise Managers. 20%

• Meets with Area Supervisors to stay abreast of shift priorities and opportunities. Provides Area Supervisors operational guidance in organizing and prioritizing daily work and staffing needs to meet production goals. 10%

• Enforces DC safety and sanitation policy and maintains a safe and clean DC. 5%

• Enhances morale through coaching, counseling, and building a strong team work ethic. Recommends, interprets, implements, and makes decisions to resolve conflicts according to company and Distribution Center guidelines and philosophies. 10%

• Partners with the Human Resource Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within responsible area. 5%

• Other job duties as assigned.


• Communication
• Credibility and Trust

• Leadership
• Collaboration

• Coaching
• Drives Results

• Decisiveness
• Interpersonal


• Strong communications skills (both oral and written)

• Minimum of 5 - 8 years management experience in a similar retail production/distribution environment.

• Strong planning and organizational skills are necessary.

• Excellent interpersonal skills are required.

• Bilingual Spanish/English preferred.


PM Supervisors

PM Merchandise Managers


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.