Manager, Special Projects

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The Manager of Store Fixture Installations and Capital Projects is responsible for leading a team of Project Leads and Coordinators in the planning and execution of store fixture installation projects and capital projects.

This role leads the coordination of planning and execution activities with multiple cross-functional business partners, fixture and installation vendors, and store leadership teams in order to ensure all fixture installation and capital projects are executed on time, on budget, with minimal errors and go-backs, and with a high level of customer service to Stores. This role also leads the ongoing management of all installation vendors, sourcing and training of new vendors, and approvals of capital and expense budgets and monthly project financial forecasts.

The Manager of Store Fixture Installations and Capital Projects is responsible for driving results through strong communication, planning, organization, prioritization, analysis and judgment, cross-functional collaboration, vendor management, and developing high performance teams.


• Is responsible for leading a team of Supervisors, Project Leads and Coordinators and ensuring all project planning, fixture installation, fixture permitting, vendor management, and store communication activities are completed in time on all store fixture installations and capital projects with minimal errors and go-backs, and on budget

• Ensures all project planning tools, reporting, and schedules are executed as planned, issues are identified and fixed early, and processes are designed to minimize shortages, go-backs, and provide high level of customer service to Stores

• Responsible for coordinating with multiple vendors, cross-functional business partners (including Store Planning and Design, Construction, Property Development, Loss Prevention, IT, and Janitorial Services), and Store Leadership teams (i.e., Store Managers, District Managers and Zone Directors) to ensure the timely and accurate execution of all fixture installations and capital projects

• Manages all aspects of the project bid process by choosing vendors for bidding, qualifying each bid, analyzing pricing, and awarding contracts

• Leads the development of annual store capital budgets, approves monthly forecasts, and secures funding as needed for unanticipated projects and fixture needs; works with Finance to provide ad-hoc analysis on project spend as required

• Travels to Ross and dd's discounts stores to oversee quality and delivery of fixtures, installation, and overall project execution

• Acts as main point of contact for the Field on all fixture installations and capital projects, and provides ongoing statuses on project planning and execution

• Responsible for the ongoing development, engagement, and performance management of Project Leads and Coordinators

• Leads the sourcing and training of all installation vendors; works with Strategic sourcing to drive RFPs and develop contracts and SOWs; manages the ongoing performance of installation vendors and makes recommendations on whether to keep or terminate vendor relationships based on performance

• Signs off on communication and communication plans to Stores during all fixture installations and capital projects


• Communicates Effectively

• Ensures Accountability & Execution

• Organizational Agility

• Manages Conflict

• Building Effective Teams

• Business Acumen

• Leading by Example

• Plans, Aligns & Prioritizes


• Minimum 5+ years of leadership and project management experience, preferably in a retail setting

• Four-year college degree in business or related field

• Strong leadership and communication skills

• Strong project management and problem-solving skills required

• Ability to successfully influence and drive results through cross-functional partnerships

• Strong customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve processes

• Strong knowledge of store operations, fixtures, and installation processes

• Strong experience with developing budgets, monthly forecasts, reporting, and SOX compliance

• Advanced proficiency in Word, Excel and Power Point

• Able to travel as required


Requirements: Consistent timeliness and regular attendance. Job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds.
May also require occasional driving and/or traveling overnight for business functions or site visits.
Vision requirements: Ability to see information in print and/or electronically.
Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


Supervisor, Project Lead, Project Coordinator

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.