Manager, Merchant Operations (Reporting)



About Ross Stores:

Ross Stores, Inc. is an S&P 500, Fortune 500 and Nasdaq 100 (ROST) Company headquartered in Dublin, California, with fiscal 2016 revenues of $12.9 billion.  The Company operates Ross Dress for Less® ("Ross"), the largest off-price apparel and home fashion chain in the United States with 1,340 locations in 36 states, the District of Columbia and Guam. The Company also operates over 190 dd’s DISCOUNTS® locations in 15 states that feature a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings.


The company’s merchandise mix and assortments are constantly evolving as merchants and planners focus on what customers want to buy and respond by delivering great discounts on a wider variety of name brand merchandise. With its solid management team, proven off-price concept, strong cash flow and return on equity, Ross is ideally positioned to successfully execute its growth strategies.


At Ross you will find:

  • A career that fits you
  • Teamwork
  • Amazing culture and people
  • Big company with a family feeling
  • Customer focus


Are you ready for the next big move in your career? We look forward to hearing from you!


The culture demands hands-on, close engagement at all levels, and the ability to think and act strategically. Within this culture, there are many opportunities to attain and even exceed personal goals quickly while partnering with professionals across multiple categories. This creates a win-win culture with a rigorous standard of performance for everyone. 


Structured for growth and profitability, individuals are measured on performance rather than process. What this yields is an environment that is invigorating and offers a clear, compelling reward system for the team. 


Additional information is available at:


About this job:


The Reporting Manager will manage the process of creating, conducting and delivering standardized and ad hoc reports to support business needs. This role is responsible for managing up to 2 Reporting Analysts and overseeing end-to-end tasks and deliverables. Act as the liaison between multiple business partners, e.g. IT, Merchants, DC, Transportation, and the Merchandise Operations team.


  • Manage standardized reporting process to ensure accurate and timely delivery of reports to customers.
  • Lead the development and comprehensive review of existing reports to drive efficiencies.
  • Work closely with the technical team to build future reporting platform.
  • Use existing data / request data to manage ad hoc reporting requests.
  • Communicate exceptions when necessary (e.g., publish a summary of key callouts from multiple reports, e.g. PO Change, Weekly Comp Exceptions, Hotel Short Stay, Early Allocations, etc., to make it easier for report user to focus on findings).
  • Collaborate with key partners to bring forward business analytics in the continual improvement of business processes within the company.
  • Effectively partners with human resources for all hiring, performance management and staff development.

Desired Skills and Qualifications:

  • Bachelor’s degree
  • 5 years of experience in retail or consumer products
  • 3 years of management experience
  • General retail merchandising (off-price experience a plus) and supply chain knowledge
  • Strong technical/functional skills; solid knowledge of generation of advanced business analytics and reporting
  • Experience working with Excel (advanced), Access, and large databases
  • Strong analytical and conceptual ability
  • Strong written and verbal communication skills
  • Ability to develop relationships and work cross-functionally