Manager, LP Operations

GENERAL PURPOSE:


The Manager of LP Operations is responsible for supporting cross-functional LP projects and operations for both Ross and dd’s Stores. The Manager will provide guidance during project initiation and planning and lead roll-outs during implementation to the field. This role is responsible for driving results and improvements through effective project planning, executive support, analysis, cross-functional relationships and communications with key business partners.


ESSENTIAL FUNCTIONS:

  • Leads projects to ensure accurate timelines, deliverables and business updates are incorporated into each project and initiative. Supports projects associated with, but not limited to, Loss Prevention, the Buying Offices, Shortage/Inventory Control, and Store Operations.

  • Executes changes and supports daily operations of current programs including merchandise protection through effective communication with Stores, Field Leadership and other business partners.

  • Manages pilots, collects feedback and recommends best implementation strategy for Stores. Visits Stores as needed to validate pilot/rollout direction. Represents field point of view and provides operational input to business partners. Recommends best approach to ensure strong Store execution. Acts as an advocate for field needs and serves as escalation contact when required. Creates procedures, guides and forms to ensure strong Loss Prevention execution in Stores.

  • Understanding all Store Loss Prevention processes and operations including merchandise protection and working directly with Stores and Field Management to gather feedback.

  • Coordinates the development of capital expenditure requests and establishes costs and benefits to support requests. Builds timelines and presentations to present to different levels of leadership. Attends meetings, conducts status updates with key partners and follows up on action items.

  • Supports the merchandise protection program by reviewing merchandise protection devices and strategies across the industry to identify devices, solutions and best practices to reduce shrink and improve execution.

  • Interfaces with all levels of Loss Prevention and Store Operations management and is responsible for building consensus around all changes, issues and rollout plans.

COMPETENCIES:

  • Dealing with Ambiguity

  • Problem Solving

  • Drive for Results

  • Business Acumen

  • Customer Focus

  • Planning

  • Organizing

  • Informing

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Bachelor’s Degree required

  • 3-5 years of retail management experience that includes project management and business process ownership in Loss Prevention, Store Operations, multi-unit or a hybrid of field and corporate experience

  • Proficient knowledge of Loss Prevention operations and how other operating areas impact stores

  • Strong project management and problem-solving skills required

  • Ability to successfully influence and drive results through cross-functional partnerships. Strong leadership skills and ability to influence both corporate and field partners

  • Strong Customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve process

  • Ability to work effectively within a team environment and independently with minimal direction

  • Proven ability to think strategically and determine impact of decisions on the business

  • Excellent verbal and written communication and presentation skills

  • Advance proficiency in Word, Excel and Power Point

PHYSICAL REQUIREMENTS/ADA:


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.


SUPERVISORY RESPONSIBILITIES:


None




DISCLAIMER:


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.


Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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