Manager, ICQA Shortage Control

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:
The ICQA Shortage Control Manager is responsible for conducting in-depth data analysis to identify root causes and recommend alternative course of actions, procedural updates, audits and potential system updates across multiple DC's. The Manager will also be responsible for presenting shrink analysis, reporting of shrink results, and assist in analysis for all other inventory related initiatives. This position will be required to partner and collaborate with the executive leadership, DC Operations, Merchants, ICQA managers, Business Analysts and other related cross-functional groups.

ESSENTIAL FUNCTIONS:
  • Oversee assigned ICQA responsibilities such as data collection, research, and analysis of DC shrink.
  • Manage a team of ICQA Shortage Control Analysts in execution of assigned ICQA responsibilities. Ensure timely data collection, input accuracy and research analysis of associates.
  • Responsible for conducting in depth data analysis to identify patterns, root causes, areas of opportunity and recommend measures to reduce and prevent shrink. This may include but is not limited to, deep dive into complex shrink opportunities, purchase orders, over receipts, and open quantities with shortage opportunities.
  • Design/Create/Update Shortage Control processes, procedures and reports.
  • Use data visualization such as charts, graphs, and tables (to give visual representation of trends). Accurate manipulation of large data sets from various reports and databases.
  • Actively collaborate across cross-functional departments and provide innovative and creative ways to achieve the desired results in inventory control and shrink recovery and reduction.
  • Partner with key stakeholders in resolving problems and communicate research/resolutions.
  • Provide consistent level of internal and external customer service through ownership and integrity.
  • Conduct ad hoc analysis and special requests as assigned by leadership.

COMPETENCIES:
  • Dealing with Ambiguity
  • Collaboration
  • Customer Focus
  • Functional/Technical Skills
  • Integrity & Trust
  • Planning and Organizing
  • Analysis and Judgement
  • Problem Solving
  • Communication
  • Business Acumen

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • 5 years of inventory control and/or quality assurance supply chain related experience preferred.
  • 4-year degree, technical preferred
  • Proven Leadership abilities
  • Detailed knowledge of Distribution Center processing, planning, scheduling, quality control techniques and managerial accounting with some knowledge of DC reports.
  • Must possess strong written and oral communication skills and be able to communicate with all levels of management and departments both within and outside the company.
  • Outstanding analytical skills: Must have a data driven approach to solving problems
  • Ability to manage large data sets and import, clean, transform, validate, and/or model data to aid in the decision-making process.
  • Attention to detail with a high degree of accuracy on work output
  • Strong self-motivation and the ability to work aggressively to complete projects. Prioritize multiple competing projects under tight deadlines
  • Ability to coordinate and engage with different teams across the network to accomplish projects.
  • Strong fundamental business skills - must be Excel, Access and PowerPoint proficient

PHYSICAL REQUIREMENTS/ADA:
  • Job requires ability to work in an office environment, primarily on a computer.
  • Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, working with paper/files, and lifting up to 50 pounds, etc.
  • Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
  • Consistent timeliness and regular attendance.
  • Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:
ICQA Shortage Control Analysts

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.