Manager, Global Communications & Crisis Response

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:
Briefly summarize the overall purpose of the position. This is a short explanation of the job's primary purpose and functions.
The Manager of Communications and Global Crisis Management is responsible for leading and supporting the daily functions of the Ross Investigations & Safety Center (RISC).
The RISC is a Global Security Operations Center (GSOC); operating 24/7/365 and is responsible for helping maintain a safe environment for all company associates, vendors and guests.
This position leads a team that has direct ownership over the following areas: Monitoring and communicating global threats/events, travel related (safety) issues, weather impact, and various communication topics which could impact the business.
As part of the RISC team, the Manager leads a team of Senior Analysts, Analysts, and Associate Analysts to execute all phases (preparedness, response, recovery, improvement) of Ross' Store Crisis Management Program.
This includes ensuring processes are clear and documented, ongoing management of all inboxes, and communicating incidents to the company.

ESSENTIAL FUNCTIONS:
Crisis & Communications Expertise
  • Develop a deep understanding of operational risks and drive response processes to minimize these risks through a continuous cycle of preparedness, response, recovery, and improvement.
  • Support response efforts to address serious incidents; providing timely and accurate communication to appropriate leadership
  • Support the communication component of Ross' crisis response program
  • Provide crisis, threat and safety leadership as an HQ Incident Leader; engage cross-functional support teams to support stores and associates.
  • Develop and maintain an expertise in Ross' crisis response best practices and processes
  • Establishes effective and consistent global safe and secure performance measurement, communication protocols and analyst playbooks
  • Responsible for communicating incidents and crisis response for stores, offices and buildings to include the development, management and communication, training and technologies to enhance the RISC team on crisis and incident response

Management Essential
  • Cultivates strong internal and external partnerships.
  • Foster regular working partnerships with other internal organizations and stakeholders.
  • The manager will also be responsible for new technologies and innovation to support organizational enhancements.
  • Develop, implement and lead RISC initiatives pertaining to Vendor Contracts, Training, Crisis Response and other assigned projects.
  • Spend time developing direct reports through the use of IDP's, computer-based training and partnering Human Resources to roll out and facilitate training curriculum
  • Perform other responsibilities, projects and investigations as assigned.

COMPETENCIES:
  • Problem Solving
  • Priority Setting
  • Drive for Results
  • Strategic Agility
  • Business Acumen
  • Dealing with Ambiguity
  • Conflict Management
  • Developing Direct Reports and Others

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • BA degree or greater is desired, preferably in Communications, Human Resources, Marketing, or Business
  • 5-7 years of related Communications or Retail work-experience
  • 3+ years of previous management or supervisory experience required
  • Must have proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, Access and PowerPoint)
  • Excellent written and verbal communication skills and strong presentation skills
  • Excellent analytical skills and demonstrated ability to solve problems
  • Self-motivated individual who can be successful in a fast-paced environment, with minimal supervision
  • Proven ability to make good decisions under pressure
  • Must demonstrate the ability to be flexible and adapt to changing priorities
  • Excellent organizational skills and detail-oriented
  • Maintains confidentiality concerning all information and projects

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.
Must be able to work with a flexible schedule, this may include nights and weekends

SUPERVISORY RESPONSIBILITIES:
Senior Analyst, Investigative R&F
Analyst, Investigative Risk & Fraud
Associate Analyst

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.