Manager, Field Intranet and Communications

GENERAL PURPOSE:

This position is responsible for day-to-day operation and management of the stores’ intranet site, in addition to managing store and field communications. This position collaborates with key stakeholders to plan and execute communication projects to stores and field leaders and provides oversight on the content and functionality related to the stores’ intranet site. This person is a key partner supporting the planning and execution of ongoing, strategic enhancements that drive operational efficiencies and productivity for our stores.

ESSENTIAL FUNCTIONS:
  • Maintain stores’ intranet site navigation and underlying information architecture
  • Manage core content and reference documents including news articles to maintain current and accurate information
  • Responsible for managing store communication tools such as task management
  • Manages implementation of communication projects by collaborating with other departments to oversee approval process and ensure content is published using appropriate communication vehicles
  • Maintain the visual design, site navigation, and site content including news and reference, documents and collecting, and filtering and communicating operational communications to the field
  • Responsible for collecting, filtering and communicating Store Operations policies, procedures, initiatives and best practices
  • Able to translate technical information into communications that are consistent, streamlined and easy to execute in stores
  • Partner with Information Technology and Store Operations teams to manage on-going site improvement projects as well as cloud based platform upgrades
  • Monitor site analytics and reports on key performance indicators (KPIs)
  • Create communication and training materials to inform field users of new features and functionality of the site and/or to support other types of operational communication
  • Manage common administrative tasks related to the site
  • Responsible for managing data collection as needed through task management and online survey tools
  • Provide support for field management as needed. For example, compliance reporting, forming work committees, special projects, etc.
  • Support the gatekeeping of communications to the stores and field leaders
  • Communicate with all main stakeholders and user groups and actively participate in intranet group owner community meetings across the company
  • Responsible for leading, managing, and developing direct report(s)

COMPETENCIES:
  • Customer Focus
  • Planning/Organizing
  • Drive for Results
  • Dealing with Ambiguity
  • Managing and Measuring Work
  • Problem Solving
  • Written and Verbal Communication
  • Detail Oriented

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Bachelor’s degree and 3-5 years in communications; implementing or managing web sites or intranets; or other relevant experience
  • Basic understanding of the components of common web technology and content publishing (HTML, CSS, Javascript)
  • Excellent verbal and written communication skills
  • Excellent organizational and project coordination skills
  • Able to effectively interact with executive leadership
  • Able to organize and prioritize work and function independently
  • Advanced PC Skills, with experience in Microsoft Office 365 applications, including Sharepoint, and Adobe InDesign
  • Understanding of retail store operations preferred
  • Experience and passion for leading and developing a team
  • Experience with enterprise social networking and community management
  • Stays current with new communication technologies and processes and is focused on continuous improvement

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:

Communications Specialist

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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