Manager, Field Communications

GENERAL PURPOSE:

Responsible for managing and gate keeping all store/field operational and cultural communications. Ensures consistency of message and voice; optimizes communication channels, segmentation, delivery, and measurement. Has a strong passion and advocacy for the field and their success, and uses that passion as the lens through which communication strategy is developed and implemented. Responsible for leading, managing, and developing direct report(s).

ESSENTIAL FUNCTIONS:

Store and Field Communications and Documentation

Responsible for collecting, filtering, and communicating all Store Operations policies, procedures, initiatives, and best practices.
Manages implementation of communications by working with other departments. Interacts independently with various departments on on-going projects. Responsible for all documentation validation and testing prior to implementation.
Looks for opportunities to improve documentation, communication, and training.
Responsible for managing store communications tools like task management system or SharePoint site, and store web pages to ensure operational execution, reporting, and feedback collection.
Responsible for supporting employee engagement through communications like newsletters, videos, associate messaging, and field management meetings.
Able to translate technical specifications into communications that are consistent, understandable, and easy to execute.
Understands the importance of voice and tone, and is able to adjust both to ensure communications are of highest impact.
Manages the scheduling and gate keeping of communication to stores as needed.
Interacts with all levels of management (President, Vice Presidents, District Managers and Stores).
Manages external vendors to create supplemental instructional materials for Stores and other functional areas as needed.
Responsible for leading, managing, and developing direct report(s).
Drives and/or heavily supports event planning and execution for annual Store Manager and Field Leadership conferences.
Must be able to balance multiple priorities at once and get more done in less time (process management).

Administration and Support

Ensures that Department is providing a high level of service to all stakeholder groups and field leadership.
Provides support for all field management as needed. For example, compliance reporting, forming work committees, special projects, research, etc.
Responsible for managing data collection as needed through task management or other online survey tools.
Responsible for all Store data entry and maintenance as needed. For example, electronic distribution lists, website information, etc.

COMPETENCIES:

Customer Service / Collaboration
Dealing with Ambiguity
Process Management skills
Managing and Measuring Work
Problem Solving
Drives for Results
Written and Verbal Communication skills
Detail Oriented

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Bachelor’s degree and 5-7 years in relevant field
Experience and passion for leading and developing people
Excellent written and verbal communication skills
Ability to effectively interact with executive leadership autonomously and with confidence
Stays current with new communications technologies and processes, is naturally curious, and is focused on continuous improvement
Advanced PC Skills, Microsoft Office Applications, Publisher, Adobe Illustrator, InDesign
Strong project management skills
Understanding of retail store operations preferred
Must be able to understand and interpret functions and systems in all operating areas for communication to the stores
Must be able to organize and prioritize work. Must work independently
Stays current with new communications technologies and processes, is naturally curious and is focused on continuous improvement
PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.
Variance in work volume based on seasonal needs with other work predictable; fast-paced environment with a balance of planned and ad-hoc work; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:

Communications Specialist(s)


DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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