Manager, Communications Intranet

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The Communications Intranet Manager is responsible for day-to-day operation and management of the company portal. Responsibilities include, but are not limited to maintaining the visual design, site navigation, and site content including news, alerts, policy and procedure documentation. Additionally, this generalist may create communications campaigns and activities to educate and engage employees, drive emotional connection to the Ross and dd's brands, support strategic business objectives and reinforce the company culture.

As a member of the Communications & Engagement team, the Communications Intranet Manager will work closely with them to build an intranet content management strategy that aligns with our editorial calendar to communicate company news, announcements, and local messaging. This candidate will work closely with developers, designers, and content management teams to ensure sites meet internal objectives and enhancements roadmap.


• Maintain site navigation and underlying information architecture.

• Manage portal design using SharePoint/Office 365 including publishing web pages and implementing development concepts.

• Develop and maintain an editorial calendar, in conjunction with the Communications & Engagement team.

• Proactively identify and write stories and leverage the internal editorial calendar to enhance communications campaigns and local messages.

• Collaborate with business partners to write/create engaging content and ensure the visual aesthetic of the site are brand appropriate.

• Train and coach content creators and site administrators to ensure their content is up to date and they are aligned with the overall intranet strategy.

• Manage process for publishing news and other content updates, including review/approval via workflows to ensure completeness, timeliness, accuracy, and relevancy. Ensure a consistent voice is used and AP grammatical standards, as well as Ross and dd's brand standards.

• Monitor site analytics and reporting for key performance indicators.

• Use metrics and reporting to measure effectiveness, identify opportunities and track progress; leverage results to make recommendations and refine communications approach.

• Partner with IT to manage site improvement projects.



• Building Effect Teams

• Developing Talent

• Collaboration


• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict


• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Deals with Ambiguity

• Planning

• Drive for Results



• 5-7 years' experience implementing or managing websites or intranets

• Proficiency and hands on experience with Windows 10, Office applications, SharePoint Online Office 365, and WordPress

• Basic understanding of components of common web technology and content publishing (HTML, CSS, Javascript)

• Seasoned communications professional with strong business writing and project management skills

• Excellent written and verbal communication skills with proven ability to convey information and ideas through high-quality verbal and written communication to individuals or groups.

• Enthusiastic, creative, self-motivated

• Experience with social networks and community management

• Experience executing or managing basic video production

• Outstanding project and stakeholder management skills

• Ability to manage sensitive and confidential situations discreetly and with diplomacy

• Must be comfortable with working senior business leaders

• Strong organizational skills with ability to juggle changing priorities in a fast-paced environment

• Excellent Microsoft Word, Excel and PowerPoint skills


• Job requires ability to work in an office environment, primarily on a computer.

• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

• Consistent timeliness and regular attendance.

• Vision requirements: Ability to see information in print and/or electronically.

• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.