Manager, Change Management (HR)

The Manager, Change Management will develop and manage programs and teams to enable the adoption and sustainability of process, policy, system, technology, and organizational changes across the company.

Reporting to the Director, Change Management, the individual in this role will evaluate business needs and develop and implement change plans to maximize change adoption, minimize business disruption, and strengthen individual and organizational change acumen. This individual will assess the level of change resulting from a variety of company initiatives, creating communications and training tools to support associates through the change, and acting as a coach and resource for project and functional teams as they undergo change. The Manager, Change Management will coordinate with program and functional leadership to ensure that change management plans support organization and program objectives.

The Manager, Change Management will manage direct reports, as well as third party vendors, in building change management capabilities and delivering change management programs to support company initiatives.

  • Manage multiple Change Management initiatives:
    • Assess change complexity and determine appropriate level of support for each initiative and stakeholder group
    • Develop change management plans to enable the required change for each stakeholder group
    • Conduct assessment of communication needs.
    • Build Communication plan into overall project change plan and track execution.
    • Conduct training needs assessments and scope training requirements. Build training plan into overall project change plan, and track plan completion.
    • Coordinate the efforts of vendors, internal team members, and impacted stakeholders;
    • Identify, escalate, and resolve issues critical to project success
    • Manage, mentor, and lead internal and external Change Management staff as defined in project or team structure
  • Lead development and execution of Change Management activities and deliverables, such as: impact assessments, stakeholder assessments, governance and sponsorship engagement strategies, communication plans, stakeholder management, coaching plans, training plans, training materials, and adoption measurement plans.
  • Act as coach and internal change consultant to project sponsors, leaders, managers and teams; Ability to influence without authority
  • Serve as a liaison and subject matter expert for change management initiatives within the organization
  • Perform ongoing review of change management strategy, methodology, tools, and measurement approach; work with Leadership on continual improvement of business processes
  • Manage, evaluate, and maintain strong relationships with external vendor partners
  • Contribute to strategic planning, monthly status reporting, budgeting and other assigned special projects as required by position
  • Manage the recruitment, retention, and career development of staff, as required
  • Integrity & Trust
  • Communication
  • Conflict Management
  • Drive for Results
  • Dealing with Ambiguity
  • Customer Focus
  • Managing and Measuring Work
  • Planning
  • Bachelor’s degree required; MBA or equivalent work experience preferred
  • 5-7 years management consulting or project management experience delivering change management for large scale projects
  • Excellent written and verbal communication and presentation skills.
  • Excellent organizational skills, detail oriented
  • Self-motivated; comfortable working with ambiguity
  • Outstanding work ethic; displays a sense of urgency to resolve issues efficiently and to deliver high quality work
  • Demonstrated ability to cope with pressure, changing priorities, and a fast-paced environment
  • Ability to maintain confidentiality concerning all projects
  • Expertise in MS Office (Excel, PowerPoint, Word, SharePoint) and corporate learning management tools (e.g., Captivate, Brainshark, SumTotal)
  • Up to 20% travel may be required

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Job requires ability to travel.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.