Manager, Associate Experience

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The Associate Experience Manager will support Ross's efforts to build and maintain an inclusive, engaged, and informed workforce across our 6+ supply chain locations. Reporting to the Director of Associate Experience, you will drive positive workplace initiatives and develop close partnerships with your stakeholders, our frontline employees, and many cross-functional teams across Talent Support, Operations, Human Resources, and more.


• Consistently interact with leaders and associates to find ways to enhance the working experience of associates, and increase engagement

• Identify, recommend, and collaborate to help drive strategies to impact the quality of managers and their performance/skill set; make recommendations and help create training for new and existing managers and supervisors on approachable leadership

• Establish rapport with associates at all levels; gather feedback and represent associate perspectives to advise partners on communication and change strategies

• Identify, recommend, and collaborate on creative associate-focused solutions while leading change management initiatives

• Evaluate the impact of new programs on associates and, if needed, employ appropriate change strategies

• Collaborate to help craft effective communications to be used in Distribution Centers at associate meetings.

• Analyze data and recommend strategy for building, maintaining, and fostering an engaged workforce

• Work with key HR and business leaders to identify strategies that drive engagement and positive associate relations. Keep a keen eye on developing issues that could have labor relations ramifications and provide ongoing current feedback to the HR functional leaders and business partners. Keep abreast of developments in key areas of labor relations law/policy and keep partners informed.

• With guidance and collaboration from Director, HR Services, follow best practices and playbook for managing escalated Associate Relations issues.

• Investigate designated associate complaints by conducting climate surveys and "pulse checks"; advise HR and Operations regarding appropriate actions


• Plans, Aligns, Prioritizes

• Business Acumen

• Communicates Effectively

• Collaboration

• Ensures Accountability and Execution

• Organizational Agility


• Bachelor's degree

• Five years related work experience in Human Resources and/or operations

• Bilingual in Spanish preferred

• Experience with human resources programs and processes, federal and state employment laws, compliance, and change management principles and tools

• Experience with positive employee and labor relations best practices

• A consultative approach to HR leadership

• Outstanding written and oral communication skills

• Ability to achieve rapport with associates and leaders of all levels

• Human Resources certifications desired, i.e., PHR or SPHR

• Proficient in MS Word, Excel, Outlook

• Ability to create Powerpoint presentations using compelling data


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Job requires occasional travel




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross Stores, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.