Lead, IT Applications


The Lead, IT Applications (Store Systems) is responsible for leading projects that apply new or existing technologies and solutions to solve business needs. Works with the Business management and IT teams to define overall functional and technical direction. Partners with the business to determine system needs, influencing and guiding the change process from concept to implementation. Coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects. Serves as a functional and/or technical expert in one or more disciplines associated to POS solutions.


Architecture & Information Management

Define how the different application components will need to interact with each other for moderate to highly complex projects.
Drive the alignment of support and compliance requirements for Store systems applications

Relationship Management

Document requirements and assume responsibility for obtaining sign-off from customer and business partners on moderate to highly complex projects.
Translate functional requirements to technical requirements on moderate to highly complex projects.

Development Lifecycle

Highlight/identify gaps in existing functionality and review requirements with stakeholders on moderate to highly complex projects.
Direct and advise on developing a high level functional design solution.
Validate that designs produced adhere to architectural roadmap and support the development, execution, and operations of service for moderate to highly complex projects.
Drive validation processes to ensure that detailed designs match high level designs and are traceable to requirements in functional specification for moderate to highly complex projects.
Provide influence and authoritative advice to the development team during the design and build phases to ensure quality deliverables are produced.
Partners on test execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for high to uniquely complex projects.
Routinely manage user acceptance testing for high to uniquely complex projects and obtain sign-off from the business.
Direct and advise on the creation of implementation deliverable: training plan, training schedule, job aids, transaction support, etc.

Technical Services

Direct execution of release and deployment plans with all stakeholders.

Project Management

Establish and coach the team on standards for project plan creation and initiate project mobilization by confirming project scope, estimate, resources, roles and responsibilities.
Advise, review, and drive the creation of project status reports by members of the project team and self.
Advise, review and create reporting/dashboards for executive review on high to uniquely complex projects.

Vendor Management

Work with software and/or hardware vendors on enhancements and production issues


Analysis and Judgment
Drive for Results
Business Acumen
Customer Service
Technical Competence/Expertise


At least 5 years’ experience supporting retail systems or IT consulting experience supporting retail. Solid understanding of retail dynamics within a complex, highly integrated environment.
Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.
Ability to act independently to determine methods and procedures on new or special assignments
Ability to exercise independent judgment in selecting methods, techniques and evaluation criteria for obtaining results
Experience in risk identification and management
Excellent communication skills and expert application of productivity suite software (i.e. Microsoft Office)


o Working experience in Retail, particularly with Store systems
o Project Management skills and experience
o Strong analytical, problem solving, root cause analysis, and debugging skills
o Vendor Management experience
o Possess an understanding of store IT capabilities such as in-store mobility, payment systems, hardware management, in-store productivity applications, and in-store point of sale devices


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.