Lead, IT Applications (Store Systems)

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GENERAL PURPOSE:
The IT Applications Lead for Store Systems Back-end Applications leads projects that apply new or existing technologies and solutions to solve business needs. S/he partners with the business to determine system needs, influencing and guiding the change process from concept to implementation. S/he coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects. The IT Applications Lead also serves as a functional and/or technical expert in one or more disciplines and works with software and/or hardware vendors on enhancements and production issues.

ESSENTIAL FUNCTIONS:

• Collaborate with internal and external IT teams to resolve/improve IT processes and procedures. Maintain stability and quality of service by ensuring standard operation standards and processes are followed and kept current.

• Ability to lead development of content and deliver / present to Senior Leadership.

• Lead the activities of providing new capabilities and driving value from existing capabilities.

• Take a leadership role in analyzing the use of new and existing technology to meet current and future business needs. Investigate new tools, applications, and technologies and determine how these can be used to solve business problems. Understand business trends and the need for competitive advantage.

• Manage projects throughout the entire IT Project Delivery lifecycle (SDLC), ensuring that requirements are defined accurately, systems are designed / coded or purchased that meet the defined requirements and are executed efficiently. Create detailed project plans, coordinates team resources and manages to overall project timeline. Ensure that test plans, communication plans, training plans and support plans are designed and executed successfully, on time and in budget. Required system and user documentation is created accurately, projects are completed on time and under budget and anticipated business benefits are achieved.

• Work with other leads on large projects, either as a lead or a team member. Expected to perform business design and analysis, internal consulting, application testing, and application design reviews.

• Direct execution of release and deployment plans with all stakeholders.

• Ensure IT change management practices and procedures are followed.

• Manage day-to-day application support activities for defined area/department. Define and prioritize problems and requests.

• Support existing production systems, coordinate related support and enhancement activities.

COMPETENCIES:

• Adaptability

• Planning and Organization

• Time Management

• Communications and Influence

• Problem Solving

• Technical Competence / Expertise

• Communication

• Analysis and Judgment

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• 7 to 10 years' experience supporting retail systems or IT management consulting experience. Solid understanding of retail dynamics within a complex, highly integrated environment.

• Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.

• A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices.

• Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources and external vendor resources.

• Demonstrated track record managing technical application projects.

• Able to articulate issues, build consensus around recommendations, define next steps along with defined timeline.

• Experience implementing and/or supporting hardware and packaged solutions.

• Strong analytical and problem-solving skills.

• Outstanding verbal and written communication skills; outstanding listening skills.

• Ability to effectively communicate at all levels of the organization (i.e. Business Users).

• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently.

• Highly organized and detail oriented.
Preferred Qualifications

• Experience with the Microsoft Office Suite, Microsoft Project and Visio.

• Experience dealing with cross-functional teams and business partners on projects.

• Experience working for a national retailer with multiple Stores/locations or consulting firm.

• Project Management skills and experience.

• Deployment experience, rollout of hardware/software across distributed systems.

• Vendor Management experience.

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

SUPERVISORY RESPONSIBILITIES:
N/A

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.