Lead, IT Applications (Store Systems, Security)

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The IT Project Lead is responsible for leading projects that apply new or existing technologies and solutions to solve business needs. Works with the IT and business management teams to define overall technical direction. Partners with the business to determine system needs, influencing and guiding the change process from concept to implementation. Coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects. Serves as a functional and/or technical expert in one or more disciplines.


• Lead the activities of providing new capabilities and driving value from existing capabilities.

• Manage projects throughout the entire systems development lifecycle, ensuring that requirements are defined accurately, systems are designed / coded or purchased that meet the defined requirements and that execute efficiently. Create detailed project plans, coordinates team resources and manages to overall project time line. Ensure that test plans and training plans are designed and executed successfully, all required system and user documentation is created accurately, projects are completed on time and under budget and anticipated business benefits are achieved.

• Support existing production systems, coordinate related support and enhancement activities. Define and prioritize problems and requests. Ensure proper testing and business change management practices and procedures are followed. Ensure all support activities are executed on time and on budget.

• Take a leadership role in analyzing the use of new and existing technology to meet current and future business needs. Investigate new tools, applications, and technologies and determines how these can be used to solve business problems. Understand business trends and the need for competitive advantage.

• Recommend, design, and oversee development of application solutions. Work with senior members of the IT organization to create and enforce architectural standards. Ensures architectural integrity within the enterprise. Be the technical resource across multiple platforms and systems.

• Coordinate the technical training of programmers and programmer analysts on the use of new technologies. Provide working prototypes and development environments for other programmers to experiment with. Work with other leads on large projects, either as a lead or a team member. Expected to perform business design and analysis, internal consulting, application testing, and application design reviews.



• Building Effect Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration


• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict


• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

Functional Knowledge

• Keeps up to date on new skills, policies, processes and tools for their area

• Demonstrates the functional and technical knowledge and skills needed to perform the role

Problem Solving

• Troubleshoot and analyze issues and roadblocks from both a technical/engineering level and from a project management level

Customer Focus

• Build and deliver solutions that meet customer expectations

• Establish and maintain effective relationships with both Business and IT customers


• Minimum 7 to 10 years' experience supporting retail systems or IT consulting experience supporting retail. Solid understanding of retail dynamics within a complex, highly integrated environment.

• Experience working for a national retailer with multiple stores or consulting firm.

• Experience implementing and/or supporting hardware and packaged solutions.

• Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.

• Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources and external vendor resources.

• Demonstrated ability to manage project staff remotely, across multiple time zones.

• Demonstrated track record managing technical application projects.

• Experience in risk identification and management.

• A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices.

• Strong analytical and problem-solving skills.

• Demonstrated ability to execute basic financial analysis, such as ROI.

• Ability to effectively communicate at all levels of the organization.

• Some travel may be required.

• Ability to collaborate with Business Users.

• Outstanding verbal and written communication skills; outstanding listening skills.

• Able to articulate issues, build consensus around recommendations, and define next steps.

• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently.

• Familiarity with Security Application such as McAfee, Symantec, Snare, FireEye, Tripwire and CrowdStrike a plus!

• Experience with the Microsoft Office Suite, Microsoft Project and Visio.

• Experience dealing with cross-functional teams and business partners on enterprise wide projects.


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.



This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.