Lead, IT Applications Analyst (Workforce Management)


The IT Project Lead is responsible for leading projects that apply new or existing technologies and solutions to solve business needs. Works with the IT and business management teams to define overall technical direction. Partners with the business to determine system needs, influencing and guiding the change process from concept to implementation. Coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects. Serves as a functional and/or technical expert in one or more disciplines.


  • Lead the activities of providing new capabilities and driving value from existing capabilities.

  • Ability to lead development of materials and deliver / present to senior leadership

  • Manage projects throughout the entire systems development lifecycle, ensuring that requirements are defined accurately, systems are designed/coded or purchased that meet the defined requirements and that execute efficiently. Create detailed project plans, coordinates team resources and manages to overall project time line. Ensure that test plans and training plans are designed and executed successfully, all required system and user documentation is created accurately, projects are completed on time and under budget and anticipated business benefits are achieved.

  • Support existing production systems, coordinate related support and enhancement activities. Define and prioritize problems and requests. Ensure proper testing and business change management practices and procedures are followed. Ensure all support activities are executed on time and on budget.

  • Drive test planning and execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for all assigned projects.

  • Take a leadership role in analyzing the use of new and existing technology to meet current and future business needs. Investigate new tools, applications, and technologies and determines how these can be used to solve business problems. Understand business trends and the need for competitive advantage.

  • Recommend, design, and oversee development of application solutions. Work with senior members of the IT organization to create and enforce architectural standards. Ensures architectural integrity within the enterprise. Be the technical resource across multiple platforms and systems.

  • Provide technical training to programmers and programmer analysts on the use of new technologies. Provide working prototypes and development environments for other programmers to experiment with. Work with other leads on large projects, either as a lead or a team member. Expected to perform business design and analysis, internal consulting, application testing, and application design reviews.

  • Time Management

  • Dealing with Ambiguity

  • Approachability

  • Problem Solving

  • Communication

  • Customer Focus

  • Listening

  • Informing

  • 7 to 9 years’ experience supporting retail systems or IT consulting experience supporting retail. Solid understanding of retail dynamics within a complex, highly integrated environment.

  • Experience working for a national retailer with multiple stores or consulting firm.

  • Experience with implementation, enhancements and support of Workforce Management (WFM) solutions

  • Experience implementing and/or supporting hardware and packaged solutions.

  • Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.

  • Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources and external vendor resources.

  • Demonstrated track record managing technical application projects.

  • Experience in risk identification and management

  • A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices

  • Strong analytical, problem solving, and debugging skills.

  • Demonstrated ability to execute basic financial analysis, such as ROI.

  • Ability to effectively communicate at all levels of the organization.

  • Outstanding verbal and written communication skills; outstanding listening skills

  • Able to articulate issues, build consensus around recommendations, and define next steps

  • Customer focused

  • Multi-tasking and prioritization skills

  • Highly organized and detail oriented

  • Outstanding verbal and written communication skills; outstanding listening skills

  • Able to articulate issues, build consensus around recommendations, and define next steps

  • Some travel may be required

  • Project Management skills and experience

  • Deployment experience, rollout of hardware/software across distributed systems

  • Vendor Management experience

  • Experience with the Microsoft Office Suite, Microsoft Project and Visio

  • Experience with (Sun Solaris) UNIX and Windows operating systems

  • Experience with relational databases – specifically Oracle, SQL Server and Non-STOP SQL

  • Demonstrated ability to manage staff remotely, across multiple time zones

  • Graduate degree


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.