Lead, Field Communications

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

The Lead of Store Communications is responsible for developing and maintaining internal communications for Stores and field leadership with a focus on accuracy, consistency and timeliness of communication projects. A successful Lead is a passionate advocate for the field and their success, and uses that passion as a lens through which communication strategy is developed and implemented. The Lead is also responsible for managing more complex, high scope communications projects, and serving as a leader amongst the Store Communications team.

ESSENTIAL FUNCTIONS:
Field Communication and Advocacy
  • Creates, reviews, edits, and improves content for all written communications to meet the needs of various departments within the Company (guides, manuals, tasks, memos, emails, etc.)
  • Manages development of complex, high scope communication projects (i.e. planners, communication involving several different business partners, etc.).
  • Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact and relevant.
  • Develops and implements communication strategies that support business partner needs and effectively inform field and Store audiences.
  • Works cross-functionally with various business partner teams; acts as a liaison between the field and corporate departments.
  • Responsible for holding business partners accountable for providing appropriate content and adhering to Communications timelines and overall strategy.
  • Maintains appropriate voice for each targeted audience in all communications to support the Ross cultural experience. Models the Ross and dd's values-driven voice of leadership.
  • Proactively seeks feedback to improve communications and visits Stores to evaluate effectiveness.
  • Supports event planning and execution for annual Field Leadership meetings.
  • Designs and produces quality written and visual communications to meet the needs of the Operations group (manuals, Store meeting agendas, task management communications, guides, etc.)
  • Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact, accurate, and relevant.

Project Management and Administration
  • Responsible for preparing and publishing all types of communication for all Stores (i.e. gathers technical information, researches procedures, layouts and images).
  • Manages assigned projects to ensure that internal procedures such as schedules, proof readings, printing approvals, and job archiving have been properly completed.
  • Responsible for maintaining documentation updates with indexing and tracking systems.
  • Maintains calendars for milestones and releases for annual, quarterly, monthly, and weekly communications.
  • Supports content creation for news and initiatives articles on the Store portal site including regular maintenance of reference materials and the overall site to ensure accuracy of information.
  • Seeks feedback and obtains consensus from project initiation through final product approval.
  • Proposes communications solutions to senior management effectively. Strong verbal communicator.
  • Acts as a leader among the Store Communications team, assisting with leading weekly meetings, and approving communication when requested by the Manager or Director of Store Communications.

COMPETENCIES:
  • Customer Focus
  • Process Management
  • Communication/Informing
  • Relationship Building
  • Planning and Organization
  • Dealing with Ambiguity
  • Problem Solving
  • Project Management

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Bachelor's degree in business, communications, or another related field.
  • 5+ years of experience in relevant field.
  • Ability to interact professionally and effectively present information to all levels within the team and organization.
  • Strong project management history; proven ability to execute multiple projects simultaneously while managing shifting priorities and delivering quality results.
  • Advanced PC skills, Microsoft Office Applications, Publisher, Adobe Suite; experience with SharePoint and task management software a plus.
  • Enthusiastic, positive, creative, self-motivated, open to feedback.

PHYSICAL REQUIREMENTS/ADA:
  • Job requires ability to work in an office environment, primarily on a computer.
  • Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
  • Consistent timeliness and regular attendance.
  • Vision requirements: Ability to see information in print and/or electronically.
  • Routine deadlines; usually sufficient lead time; variance in work volume is seasonal and predictable; priorities can be anticipated; some interruptions are present; travel of other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

SUPERVISORY RESPONSIBILITIES:
None

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.