Lead, Communications (Store)

GENERAL PURPOSE:


The Lead of Store Communications is responsible for developing and maintaining internal communications for Stores and field leadership with a focus on accuracy, consistency and timeliness of communication projects. A successful Lead is a passionate advocate for the field and their success, and uses that passion as a lens through which communication strategy is developed and implemented. The Lead is also responsible for managing more complex, high scope communications projects, and serving as a leader amongst the Store Communications team.


ESSENTIAL FUNCTIONS:


Field Communication and Advocacy

  • Creates, reviews, edits, and improves content for all written communications to meet the needs of various departments within the Company (guides, manuals, tasks, memos, emails, etc.)
  • Manages development of complex, high scope communication projects (i.e. planners, communication involving several different business partners, etc.).
  • Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact and relevant.
  • Develops and implements communication strategies that support business partner needs and effectively inform field and Store audiences.
  • Works cross-functionally with various business partner teams; acts as a liaison between the field and corporate departments.
  • Responsible for holding business partners accountable for providing appropriate content and adhering to Communications timelines and overall strategy.
  • Maintains appropriate voice for each targeted audience in all communications to support the Ross cultural experience. Models the Ross and dd’s values-driven voice of leadership.
  • Proactively seeks feedback to improve communications and visits Stores to evaluate effectiveness.
  • Supports event planning and execution for annual Field Leadership meetings.
  • Designs and produces quality written and visual communications to meet the needs of the Operations group (manuals, Store meeting agendas, task management communications, guides, etc.)
  • Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact, accurate, and relevant.

Project Management and Administration
  • Responsible for preparing and publishing all types of communication for all Stores (i.e. gathers technical information, researches procedures, layouts and images).
  • Manages assigned projects to ensure that internal procedures such as schedules, proof readings, printing approvals, and job archiving have been properly completed.
  • Responsible for maintaining documentation updates with indexing and tracking systems.
  • Maintains calendars for milestones and releases for annual, quarterly, monthly, and weekly communications.
  • Seeks feedback and obtains consensus from project initiation through final product approval.
  • Proposes communications solutions to senior management effectively. Strong verbal communicator.
  • Acts as a leader among the Store Communications team, assisting with leading weekly meetings, and approving communication when requested by the Sr. Manager or Director of Store Communications.


COMPETENCIES:

  • Customer Focus
  • Process Management
  • Communication/Informing
  • Relationship Building
  • Problem Solving
  • Planning and Organization
  • Dealing with Ambiguity
  • Problem Solving
  • Project Management

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Bachelor’s degree in business, communications, or another related field.
  • 5 years of experience in relevant field.
  • Ability to interact professionally and effectively present information to all levels within the team and organization.
  • Strong project management history; proven ability to execute multiple projects simultaneously while managing shifting priorities and delivering quality results.
  • Advanced PC skills, Microsoft Office Applications, Publisher, Adobe Suite; experience with task management software a plus.
  • Enthusiastic, positive, creative, self-motivated, open to feedback.

PHYSICAL REQUIREMENTS/ADA:

  • Job requires ability to work in an office environment, primarily on a computer.
  • Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
  • Consistent timeliness and regular attendance.
  • Vision requirements: Ability to see information in print and/or electronically.
  • Routine deadlines; usually sufficient lead time; variance in work volume is seasonal and predictable; priorities can be anticipated; some interruptions are present; travel of other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

SUPERVISORY RESPONSIBILITIES:


N/A

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