Lead Business Analyst

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:
The Lead Business Analyst is an experienced IT functional systems analyst, product manager, and internal consultant working to improve or build business capabilities by facilitating the implementation of process and system improvements. Coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects. Serves as a functional and/or technical expert in one or more disciplines.

ESSENTIAL FUNCTIONS:

• Leading a cohesive team of internal and external technical staff, and of key users in the execution of new Merchandising projects

• Performing business analysis activities at the strategic, operational, and organizational level; working with key users in the continual improvement of business processes

• Collaborating with IT and business stakeholders to ensure timely and successful issue resolution

• Managing project activities and leading efforts in the support of existing systems, processes, services and/or in the execution of new projects, ensuring that:
o Use Cases and Requirements are defined accurately
o Wireframes are created and reviewed with the business to ensure solution fits business needs.
o Detailed Functional Designs are created and handed off to Development Team
o Test plans and training plans are designed and executed successfully
o All required system and user documentation is created accurately
o Anticipated business outcomes are achieved

• Supporting existing production systems
o Defining and prioritizing system problems and enhancement requests; analyzing to identify and address root causes
o Coordinating related support and development activities (whether they be internal or external)
o Ensuring the related fixes and/or enhancements are tested successfully (by IT and by key users)
o Ensuring users receive appropriate training and existing documentation is updated accurately
o Ensuring all support activities are executed on time and under budget

• Taking a leadership role in exploring and analyzing new processes, services, and application functions and technologies

COMPETENCIES:

• Time Management

• Communication

• Listening

• Problem Solving

• Customer Focus

• Approachability

• Dealing with Ambiguity

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Undergraduate degree in information systems, computer science, or a related technical discipline or equivalent work experience

• At least 5 -7 years of experience working as a business analyst within IT systems, processes or capabilities. Solid understanding of IT processes and dynamics within a complex, highly integrated environment

• A solid understanding of industry best practices in retail or IT; specific demonstrated experience mapping business processes and comparing those processes to industry best practices

• Clear understanding of Product Management within an incremental, iterative delivery methodology such as Agile.

• Strong analytical, problem solving, and root cause analysis skills

• Understanding of application development and software development lifecycle concepts

• Use Case and User Story Development

• Experience working with Wireframing tools such as Axure, Balsamiq, Flair Builder, etc

• Some Management Consulting experience preferred

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

SUPERVISORY RESPONSIBILITIES:
None

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.