Lead, Business Analyst (Supply Chain)

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The Lead Business Analyst will be a key interface between the business groups and IT. He/she will be responsible for gathering user requirements, creating the functional requirements, assisting in the development process, ensuring the system meets the functional and user interface specifications, and guiding the business teams through use of the application.

The Lead Business Analyst will provide high level functional support within Supply Chain IT for project development initiatives, postproduction support to multiple end-user groups. He/she will collaborate with technical analysts and enterprise architect team members to create and maintain solution documentation that fulfills business requirements.


Performing business analysis activities at the strategic, operational, and organizational level;

• Working with key users in the continuous improvement of business processes within their functional areas

• Taking a leadership role in exploring and analyzing new application functions and technologies

• Ensuring business partners view our group as proactive and responsive to business needs

• Providing new capabilities and driving value from existing capabilities

• Leading different aspects of systems development life cycle - ensuring that:
o Requirements are defined accurately
o Systems are designed/coded or purchased that meet the defined requirements, and that execute efficiently
o Test plans and training plans are designed and executed successfully
o All required system and user documentation is created accurately
o Projects are completed on time and on budget

• Supporting existing production systems
o Defining and prioritizing system problems and enhancement requests
o Ensuring the related fixes and/or enhancements are tested successfully (by IT and by key business partners)
o Ensuring users receive appropriate training and existing documentation is updated accurately

• Ensuring all support activities are executed on time and on budget

• Ensuring business partners view our group as proactive and responsive to business needs

• Taking a leadership role in exploring and analyzing new application functions and capabilities


• Motivation

• Organizational Understanding

• Planning and Organizing

• Teamwork

• Adaptability/Flexibility

• Analysis and Judgment

• Results Orientation

• Tolerance for Ambiguity


• Minimum 8 years' experience as a technical analyst in the Supply Chain and/or Retail IT field

• Experience with one or more Supply Chain Systems (WCS, WMS)

• Experience working closely and effectively in a mix of business, technical, and architectural teams to accomplish a goal

• Strong analytical and problem-solving skills

• Understands and creates swim lane process flows

• Demonstrated ability to document requirements and guide technical teams

• Demonstrated ability to develop and execute a test plan

• Experience leading small to medium IT development projects

• Strong written and verbal communication skills

• Undergraduate degree in Information Systems, or equivalent discipline, or an equivalent business experience

• Intermediate to Expert SQL

• Experience with the Microsoft Office Suite including Visio

• Data manipulation in Excel and/or Access


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities