IT Senior Manager (End User Productivity Technology)


Responsible for Microsoft O365 suite of tools as well as evaluation, selection and implementation of other technology solutions in the portal & collaboration space to address business needs. Highly visible role with IT executives which directly interfaces with the business community. Lead a multi-year program to rollout collaboration technologies for our employees.


• Help create and drive collaboration technology vision and implementation program to maximize the effectiveness of individual employees, teams, workgroups and departments. Do so by:

o Leading a cross-functional team dedicated to this initiative.

o Developing a collaboration workplace platform that incorporates market trends and technologies as appropriate.

o Applying user-experience principles.

o Establishing a measurement framework to evolve and improve capabilities on an ongoing basis

• Must be able to quickly establish credibility at all levels of the organization including senior-level business executives

• Manage budget, resources and schedules across multiple projects, internal and system integrator staff. Coordinate with other programs and IT’s shared services

• Identify, manage and communicate issues, risks and dependencies to project stakeholders and sponsors

• Works closely with HR to understand employees' current challenges and experience, demographic changes in the workforce. Incorporates this knowledge into program planning.


• Developing Direct Reports & Others

• Communication

• Dealing with Ambiguity

• Conflict Management

• Managing and Measuring Others

• Motivating Others

• Technical Competence / Expertise

• Customer Focus


• At least 10 to 15 years’ IT experience within a Fortune 500 or similar IT environment

• At least 5 years implementing portal & collaboration technologies, ideally Office365 and SharePoint.

• Experience managing teams over 20 FTEs, including subcontractors and offshore resources

• Experience leading business process management professionals to rethink, simplify and redesign existing processes to ensure employee engagement and effectiveness.

• Able to develop metrics that allow the organization to gauge the success of its Portal & Collaboration investments. Ensures that this data is collected, analyzed, tracked, communicated using performance scorecards, and acted upon.

• Ability to effectively guide and sustain people, process and technology change in a dynamic and complex operating environment.

• Excellent oral and written communication skills.


• Working knowledge of Office365

• Some experience with agile methods

• Big4 Consulting experience

• Graduate degree

• Experience with a major retailer


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

Occasional driving and/or traveling overnight for business functions or site visits.

Occasional travel to our NYC office.


2 Direct reports


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.