IT Manager II (Workforce Management)

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

The Manager II is responsible for managing the coordination of activities within Store Systems. Areas of focus include managing and executing end to end process related to opening new stores, remodel projects, people management, communication, individual contributions and client management activities.


• Experience with implementation, enhancements and support of Workforce Management (WFM) solutions such as JDA RedPrairie, Kronos.

• Experience with implementation, enhancements and support of Task Management solutions.

• Manage internal and external staff and lead efforts in the support of existing systems, processes, services and/or in the execution of new projects

• Manage budget, expenses and scope and facilitate project delivery and support

• Create and direct department initiatives based on internal and external needs of business users and teams

• Develop and manage detailed, bottoms up project plans covering the entire systems development life cycle and associated financial needs

• Direct implementation of improvements in all areas of IT responsibility

• Partner with IT and business stakeholders to ensure timely and successful issue resolution.

• Strengthen long-term client relationships within departments/divisions

• Collaborates with internal client peer groups to identify needs and evaluate business solutions

• Set and manage internal client expectations

• Influence and drive alignment of key decisions on projects

• Manage and deliver presentations that take into account the perspective of all related parties

• Influence, manage, coach and mentor team members and provide feedback, as needed

• Lead status meetings with team and oversee effective facilitation

• Set communication flow activities to keep the team well informed of changes within their departments, functions and organization

• Resolve and/or escalates issues in a timely fashion

• Communicate difficult/sensitive information tactfully

• Ensure timely communication of critical information to superiors and other parties as needed

• Perform individual activities to support the operations as necessary

• Other duties as assigned


• Communication

• Problem Solving

• Time Management

• Dealing with Ambiguity

• Listening

• Customer Focus

• Approachability

• Informing


• 8-10 years of experience in the IT field or equivalent work experience

• Bachelor's Degree with a concentration in Business, Information Systems or Computer science, or an equivalent diploma

• Strong technical background in store equipment such as hardware and network

• Demonstrated project management experience

• Strong analytical, problem solving and root cause analysis skills

• Strong driver and executor with ability to deep dive into the details

• Strong verbal skills, including the ability to present to and coordinate with IT and business leadership

• Demonstrated ability to execute basic financial analysis, such as forecasting and ROI

• Minimum of 1 year in supervisory/managerial position

• Ability to frequently interact with direct reports, customers and peer group managers involving matters between functional areas, other division or units, or customers and IT.

Preferred Qualifications

• Working experience in Retail, particularly with Store systems

• Programming experience with any computer language

• Strong analytical, problem solving, root cause analysis, and debugging skills

• Store deployment/field experience -- rollout of hardware/software across distributed systems/users

• Vendor Management experience

• Possess an understanding of IT capabilities such as telephony, wireless devices, servers and security (cross-functional concepts)

• Experience in dealing with other cross-functional teams (IT or business)

• Demonstrated ability to manage staff remotely, across multiple time zones

• Demonstrated experience strengthening and maintaining inter- and cross-functional relationships (IT, Property Development, Loss Prevention, Store Operations, Store HR)

• Experience with the Microsoft Office Suite, Microsoft Project and Visio

• Experience with (Sun Solaris) UNIX and Windows operating systems

• Experience with relational databases - specifically Oracle, SQL Server and Non-STOP SQL


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.


Lead, IT Applications
Senior IT Applications Analyst
IT Application Analyst

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.