IT Manager II (Workforce Management)


The Manager II is responsible for managing the coordination of activities within Store Systems. Areas of focus include managing and executing end to end process related to opening new stores, remodel projects, people management, communication, individual contributions and client management activities.


Experience with implementation, enhancements and support of Workforce Management (WFM) solutions such as JDA RedPrairie, Kronos.

Experience with implementation, enhancements and support of Task Management solutions.

Manage internal and external staff and lead efforts in the support of existing systems, processes, services and/or in the execution of new projects

Manage budget, expenses and scope and facilitate project delivery and support

Create and direct department initiatives based on internal and external needs of business users and teams

Develop and manage detailed, bottoms up project plans covering the entire systems development life cycle and associated financial needs

Direct implementation of improvements in all areas of IT responsibility

Partner with IT and business stakeholders to ensure timely and successful issue resolution.

Strengthen long-term client relationships within departments/divisions

Collaborates with internal client peer groups to identify needs and evaluate business solutions

Set and manage internal client expectations

Influence and drive alignment of key decisions on projects

Manage and deliver presentations that take into account the perspective of all related parties

Influence, manage, coach and mentor team members and provide feedback, as needed

Lead status meetings with team and oversee effective facilitation

Set communication flow activities to keep the team well informed of changes within their departments, functions and organization

Resolve and/or escalates issues in a timely fashion

Communicate difficult/sensitive information tactfully

Ensure timely communication of critical information to superiors and other parties as needed

Perform individual activities to support the operations as necessary

Other duties as assigned



Problem Solving

Time Management

Dealing with Ambiguity


Customer Focus




8-10 years of experience in the IT field or equivalent work experience

Bachelor’s Degree with a concentration in Business, Information Systems or Computer science, or an equivalent diploma

Strong technical background in store equipment such as hardware and network

Demonstrated project management experience

Strong analytical, problem solving and root cause analysis skills

Strong driver and executor with ability to deep dive into the details

Strong verbal skills, including the ability to present to and coordinate with IT and business leadership

Demonstrated ability to execute basic financial analysis, such as forecasting and ROI

Minimum of 1 year in supervisory/managerial position

Ability to frequently interact with direct reports, customers and peer group managers involving matters between functional areas, other division or units, or customers and IT.

Preferred Qualifications

Working experience in Retail, particularly with Store systems

Programming experience with any computer language

Strong analytical, problem solving, root cause analysis, and debugging skills

Store deployment/field experience -- rollout of hardware/software across distributed systems/users

Vendor Management experience

Possess an understanding of IT capabilities such as telephony, wireless devices, servers and security (cross-functional concepts)

Experience in dealing with other cross-functional teams (IT or business)

Demonstrated ability to manage staff remotely, across multiple time zones

Demonstrated experience strengthening and maintaining inter- and cross-functional relationships (IT, Property Development, Loss Prevention, Store Operations, Store HR)

Experience with the Microsoft Office Suite, Microsoft Project and Visio

Experience with (Sun Solaris) UNIX and Windows operating systems

Experience with relational databases – specifically Oracle, SQL Server and Non-STOP SQL


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.


Lead, IT Applications

Senior IT Applications Analyst

IT Application Analyst


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.