IT Manager II (Portfolio Process Management)

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GENERAL PURPOSE:
The IT Manager II in the Portfolio Process Management team (SDLC tools & process) will work with the entire IT organization to drive establishment of a soft PMO and delivery of continuous improvement opportunities within SDLC, in addition to supporting operations of project TCO and Service Transition. Examples of near-term initiatives include implementation of a new Project Management tool for IT, establishing a Document Repository, and identifying value added SDLC improvements. This position will interface directly with all delivery and support groups along with IT Leadership to identify and improve processes.

ESSENTIAL FUNCTIONS:
  • Ability to lead and establish SDLC governance and maintain SDLC engagement and adoption in IT
  • Ability to identify continuous improvement opportunities by understanding strategic vision, at the same time be able to break the vision down to actionable objectives/tasks (with attention to details). Drive to implement the identified opportunities and assist with organizational adoption of the same.
  • Ability to support TCO and Service Transition for ongoing projects while drive for improvements in these processes.
  • Experience with delivering projects in IT and good understanding for SDLC, both Predictive and Adaptive lifecycles. Should have managed end to end implementation using both methodologies. Experience with Sprint execution preferred.
  • Keen eye to details, identify process gaps, prioritize, align, communicate, and implement improvisation. Curious and eager to learn, adapt and improve.
  • Ability to collaborate with wide range of stakeholders and bring them together to rally change and adoption.
  • Demonstrated history of engaging internal customers, including listening, influencing, translating details into understandable concepts and building consensus.
  • Understand various SDLC processes (security, funding, architecture, service transition, TCO) and PMO governance. Understand inter-process dependencies.
  • Ability to manage multiple initiatives, self-prioritize and provide recommendations.
  • Must be able to quickly establish credibility at all levels of the organization including senior-level business executives.
  • Good at customer service, support and problem solving.

COMPETENCIES:
  • Drive for Results
  • Communication
  • Dealing with Ambiguity
  • Conflict Management
  • Problem Solving
  • Influence
  • Organizing
  • Customer Focus

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • At least 8 to 10 years' IT experience within a Fortune 500 or similar IT environment
  • At least 6 years of experience in delivering projects using SDLC methodology (Agile & Waterfall) and implementing tools.
  • Supporting processes and knowledge of O365 tools is a must - SharePoint, MS Teams, etc.
  • Strong background in project management, process improvements, operations, training, drive adoption
  • Bachelor's Degree, Project Management Certifications, or equivalent years of related experience
  • Excellent verbal and written communication skills

PHYSICAL REQUIREMENTS/ADA:
  • Job requires ability to work in an office environment, primarily on a computer.
  • Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
  • Consistent timeliness and regular attendance.
  • Vision requirements: Ability to see information in print and/or electronically.
  • Occasional driving and/or traveling overnight for business functions or site visits.
  • Occasional travel to our NYC office.
  • This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

SUPERVISORY RESPONSIBILITIES:
  • None

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.