IT Manager I, Store Systems

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The IT Manager I is responsible for managing the coordination of activities within Store Systems.
This includes overseeing projects that apply new technologies to solve business needs. S/He will maintain existing technologies (software and hardware) by keeping them stable and operational. Managing and leading initiatives/projects, people management, project finances, adhering to the SDLC, vendor management, change management, communication, individual contributions and client management activities.


• Manage internal and external staff. Lead efforts in the support of existing systems, processes, services and/or in the execution of new projects

• Investigate new tools, applications, and technologies and determine how these can be used to solve business problems. Understand business trends and the need for competitive advantage

• Develop and manage detailed, bottoms up project plans covering the entire systems development life cycle and associated financial needs

• Manage budget, expenses, scope and facilitate project delivery and support

• Manage and deliver presentations that include the perspective of all related parties. Ability to lead development of content and deliver / present to Senior Leadership

• Collaborate with internal and external IT teams to resolve/improve IT processes and procedures

• Maintain stability and quality of service by ensuring standard operation standards and processes are followed and kept current

• Direct implementation of improvements in all areas of IT responsibility

• Partner with IT and business stakeholders to ensure timely and successful issue resolution. Influence and drive alignment of key decisions on projects

• Build cross-functional partnerships with other groups to foster team building across units

• Create and direct initiatives based on internal and external needs of business users and teams

• Follow HR policies and procedures in people management activities

• Ensure timely communication of critical information to superiors and other parties as needed. Communicate difficult/sensitive information tactfully

• Resolve and/or escalates issues in a timely fashion

• Collaborates with internal client peer groups to identify needs and evaluate business solutions

• Ensure IT change management practices and procedures are followed

• Manage day-to-day application support activities for defined area/department. Define and prioritize problems and requests. Provide Level 3 support on production issues

• Work with software and/or hardware vendors on enhancements and production issues

• Direct execution of release and deployment plans with all stakeholders

• Other duties as assigned


• Building Effect Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility
With particular emphasis on the following specific position-related competencies:

• Drive for Results

• Customer Focus

• Problem Solving

• Time Management


• 8 to 10 years' experience supporting retail systems, equivalent work experience or IT management consulting experience. Solid understanding of retail dynamics within a complex, highly integrated environment

• Bachelor's Degree with a concentration in Business, Information Systems or Computer science, or equivalent work experience in information systems, computer science, or a related technical discipline

• A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices

• Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources and external vendor resources

• Demonstrated track record managing technical application projects

• Able to articulate issues, build consensus around recommendations, define next steps along with defined timeline

• Experience implementing and/or supporting hardware and packaged software solutions

• Strong analytical and problem-solving skills

• Outstanding verbal and written communication skills; outstanding listening skills

• Ability to effectively communicate at all levels of the organization (i.e. Business Users, Senior Leadership)

• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

• Highly organized and detail oriented

• Strong driver and executor with ability to deep dive into the details

• Demonstrated ability to execute basic financial analysis, such as forecasting and ROI

• Minimum of 1 year in supervisory/managerial position

• Ability to frequently interact with direct reports, customers and peer group managers involving matters between functional areas, other division or units, or customers and IT

Preferred Skills and Qualifications:

• Working experience in Retail, particularly with Store Systems

• Programming experience with any computer language

• Strong analytical, problem solving, root cause analysis, and debugging skills

• Store deployment / field experience - rollout of hardware / software across distributed systems / users

• Vendor Management experience

• Possess an understanding of IT capabilities such as wireless devices, servers and security (cross-functional concepts)

• Experience in dealing with other cross-functional teams (IT or business)

• Demonstrated ability to manage staff remotely, across multiple time zones

• Demonstrated experience strengthening and maintaining inter- and cross-functional relationships (IT, Property Development, Loss Prevention, Store Operations, Inventory Control, etc.)

• Experience with the Microsoft Office Suite, Microsoft Project, Microsoft Teams, Microsoft One Drive and Visio

• Experience with (Sun Solaris) UNIX and Windows operating systems

• Experience with relational databases - specifically Oracle, SQL Server and Non-STOP SQL

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.