IT Manager I (Store Systems Security)

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GENERAL PURPOSE:
The IT Manager is responsible for leading projects that apply new or existing technologies and solutions to solve business needs. Works with the IT and business management teams to define overall technical direction. Partners with the business to determine system needs, influencing and guiding the change process from concept to implementation. Coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects. Serves as a functional and/or technical expert in one or more disciplines.

ESSENTIAL FUNCTIONS:

• Manage the activities of providing new capabilities and driving value from existing capabilities.

• Manage projects throughout the entire systems development lifecycle, ensuring that requirements are defined accurately, systems are designed / coded or purchased that meet the defined requirements and that execute efficiently. Create detailed project plans, coordinates team resources and manages to overall project timeline. Ensure that test plans and training plans are designed and executed successfully, all required system and user documentation is created accurately, projects are completed on time and under budget and anticipated business benefits are achieved.

• Formulate and develop program and business change artifacts, engage with stakeholders to support successful delivery of business change and transition of programs

• Serve as Intake Manager for the Store Systems Security Portfolio working with cross functional project managers across the IT organization.

• Manage support of existing production systems, coordinate related support and enhancement activities. Define and prioritize problems and requests. Ensure proper testing and business change management practices and procedures are followed. Ensure all support activities are executed on time and on budget.

• Take a leadership role in analyzing the use of new and existing technology to meet current and future business needs. Investigate new tools, applications, and technologies and determines how these can be used to solve business problems. Understand business trends and the need for competitive advantage.

• Recommend, design, and oversee development of application solutions. Work with senior members of the IT organization to create and enforce architectural standards. Ensures architectural integrity within the enterprise. Be the technical resource across multiple platforms and systems.

COMPETENCIES:
People

• Building Effect Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:
Functional Knowledge

• Keeps up to date on new skills, policies, processes and tools for their area

• Demonstrates the functional and technical knowledge and skills needed to perform the role
Problem Solving

• Troubleshoot and analyze issues and roadblocks from both a technical/engineering level and from a project management level
Customer Focus

• Build and deliver solutions that meet customer expectations

• Establish and maintain effective relationships with both Business and IT customers

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Minimum 7 to 10 years' experience supporting retail systems or IT consulting experience supporting retail. Solid understanding of retail dynamics within a complex, highly integrated environment.

• Experience working for a national retailer with multiple stores or consulting firm

• Experience implementing and/or supporting hardware and software packaged solutions

• Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline

• Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources and external vendor resources.

• Demonstrated ability to manage project staff remotely, across multiple time zones

• Experience in risk identification and management

• Demonstrated experience managing high complexity projects or small programs.

• Demonstrated ability to execute financial analysis and manage budgets

• A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices

• Strong analytical and problem-solving skills

• Ability to effectively communicate at all levels of the organization

• Some travel may be required

• Ability to collaborate with Business Users

• Outstanding verbal and written communication skills; outstanding listening skills

• Able to articulate issues, build consensus around recommendations, and define next steps

• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

• Familiarity with Security Application such as McAfee, Symantec, Snare, FireEye, Tripwire and CrowdStrike a plus!

• Experience with the Microsoft Office Suite, Microsoft Project and Visio

• Experience dealing with cross-functional teams and business partners on enterprise wide projects

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

SUPERVISORY RESPONSIBILITIES:
N/A

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

#Hybrid