IT Manager I (Patch Management & Compliance)

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

Manager I role is responsible for supervising day to day Patch Management and compliance activities. Collaborate and negotiate with internal and external teams to resolve problems to meet schedules. Monitor, understand and approve changes impacting IT systems and infrastructure. Partner with IGRC and portfolio teams to influence patching and remediation compliance. Serve as a functional and/or technical expert in one or more disciplines. Oversee IT Audit compliance adherence and engage with external and internal auditors, providing evidence and reports. Conduct analysis of existing patching and vulnerability remediation processes for improvement opportunities.


• Supervise patch scheduling and vulnerability remediation activities, incident management, resolution of issues and Change Control reviews

• Assist with interpretation of the IT strategy and align resources to meet strategic goals

• Manage existing audit compliance processes (internal and external) and engage with external and internal auditors, providing feedback and tracking remediation of audit findings

• Collaborate with internal and external IT teams to make recommendation to improve IT processes and procedures

• Maintain stability and quality ensuring operational standards and processes are followed; support documents are kept current

• Review and approve patching and remediation changes, ensuring timely submission and tracking post-approval progress, calling out any changes in danger of missing the planned end date

• Facilitate weekly remediation status meetings, providing agenda content in advance and comprehensive meeting minutes


• Building Effect Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility
With particular emphasis on the following specific position-related competencies:

• Collaborate with Ross, Accenture and other vendors

• Learn Ross processes and systems thoroughly for execution


• 4 Year College Degree preferred

• 6-8 years of IT experience

• 3 years of project management experience

• Experience in providing guidance to associates according to established policies and leadership guidance.

• Experience supporting server patching and vulnerability remediation across technological platforms (preferred)

• Technical experience using Microsoft office and O365 suite (including MS Excel, MS PowerPoint, MS Project and MS Word)

• Proven analytical and report development skills

• Technical experience with ServiceNow (Incident, Problem, Change, CMDB, IG)

• Familiarity with vulnerability scanning tools (Qualys, Kenna) (preferred)

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.