IT Manager I, Merchandising


The IT Manager I is responsible for ensuring the successful completion of complex Merchandising projects and issues where he or she will determine methods and procedures to solve business problems. They will coordinate with other resources both internal and external, and provide insight and leadership as required to deliver to commitments. Areas of focus include troubleshooting, user support, information management, relationship management, development lifecycle, technical operations, documenting requirements, vetting estimates, and project management activities.


  • Act as liaison for all IT related issues for the Merchandising department and other related businesses
  • Work with Business and IT Support teams to troubleshoot and resolve production issues
  • Manage Merchandising business facing projects and day to day production issues.
  • Manage technical and business IT resources and provide guidance and direction for career growth.
  • Leverage personal knowledge, experience and skills; throughout project lifecycle, to guide teams in estimation, design, delivery and production support activities.
  • Develop action plans, schedules, budgets, status reports and other management communications intended to improve the status of relevant releases.
  • Develop materials and deliver / present to senior leadership
  • Provide inputs to portfolio leadership to develop strategic IT plan and organization plan to deliver. Coach and develop resources as necessary.
  • Partner with the business and Merchandising portfolio leadership to manage business demand
  • Partner with other IT departments on delivery of support and projects.
  • Outstanding verbal and written communication skills, outstanding listening skills
  • Able to articulate issues, build consensus around recommendations, and define next steps
  • Professional presence and appearance
  • Exhibits a “sense of urgency” relative to resolving issues
  • Team oriented, yet able to work independently; very self-motivated
  • Customer focused
  • A continual desire and capability to learn
  • Highly organized and detail oriented


  • Conflict Management
  • Motivating Others
  • Dealing with Ambiguity
  • Problem Solving
  • Customer Focus
  • Organizing
  • Communication
  • Planning


  • Bachelor degree preferred or equivalent combination of education and relevant experience
  • Prior support experience, preferably in Merchandising domain
  • Experience with project management and communication with business groups.
  • Ability to analyze and solve complex problems
  • 5-6 years of managing and delivering projects.
  • Understanding of SDLC
  • Ability to handle multiple competing priorities.
  • Excellent troubleshooting skills
  • Excellent communication skills (verbal and written) to all levels of the organization
  • Ability to facilitate and train others


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.