IT Corporate Applications Analyst / Business Systems Analyst

GENERAL PURPOSE:

The IT Applications Analyst is responsible for applying new or existing technologies and solutions to solve business needs. The Analyst works with IT and business teams to determine and document application requirements. The Analyst serves as a functional and/or technical expert in one or more disciplines, diagnoses application issues and recommends solutions. Areas of focus include application analysis, software development lifecycle, technical operations and production support activities.

ESSENTIAL FUNCTIONS:

Development Lifecycle for Small to Moderately Complex Projects

• Gather, organize and document requirements obtained by members of the project team and self.

• Under general direction from project leadership or management:

o Translate functional requirements to technical requirements.

o Document gaps in existing functionality and review requirements with stakeholders.

o Document high level functional design solutions.

o Coordinate detailed design activities for members of team and self.

o Support developers with requirements clarification and execute QA process.

• Collaborate with different teams, within IT and business to ensure timely and successful issue resolution.

• Coordinate activities to manage the test environments and test data.

• Coordinate activities for follow-up during all phases of test execution (i.e., unit, end-to-end, integration, performance, operational readiness, user acceptance).

• Manage user acceptance testing and obtain sign-off from the business. Log defects, track and answer questions from business users during User Acceptance Testing.

• Coordinate or create the documentation of training deliverables, including training plan, training schedule, job aids, etc.

Technical Services

• Coordinate or create the documentation of release and deployment planning deliverables.

Project Management of Small to Medium Complexity Projects

• Create project status reports.

• Create reporting/dashboards for leadership review.

Production Support

• Analyze and document current state of applications

• Provide Level 3 support on production issues

• Work with software and/or hardware vendors on production issues

COMPETENCIES:

• Composure

• Customer Focus

• Communication

• Problem Solving

• Listening

• Integrity and Trust

• Learning on the Fly

• Drive for Results

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• At least 3-5 years of experience in analyzing and supporting IT Applications

• Undergraduate degree in information systems, computer science, or a related technical discipline.

• Ability to work independently with little instruction and creatively solve problems.

• Understanding of Software Development Life Cycle methodologies and best practices.

• Working knowledge of Windows and basic application productivity suites like MS Office, Excel and PowerPoint

• Strong communication and interpersonal skills, including the ability to present to team members and management.

• Technically competent; ability to work with internal development resources, support engineers, and external vendor resources.

• Ability to exercise judgment within established practices, policies and procedures to determine appropriate action

• Ability to build productive internal and external working relationships.

• Ability to multi-task and prioritize tasks as circumstances change.

PREFERRED QUALIFICATIONS:

• Experience working for a national retailer with multiple stores and/or a consulting firm.

• Programming experience with one or more programming languages such as SQL and C Program, etc.

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER:

This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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