IT Applications (Store Systems - Labor)

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

The Application Analyst is responsible for working on projects that apply new or existing technologies and solutions to solve business needs. Works with the IT and business management teams to define overall technical direction. Partners with the business to determine system needs, influencing and guiding the change process from concept to implementation. Coordinates the efforts of internal and external staff, and of key business partners in support of existing production systems and in the execution of new system projects. Serves as a functional and/or technical resource in one or more disciplines.


• Develop partnership acting as a liaison between technical and business teams to understand, troubleshoot, interpret and advise on technical questions or business use cases.

• Lead development of materials and deliver / present to senior leadership.

• Manage meetings, issue resolution, escalation, etc. for the teams during the complete lifecycle of all assigned projects.

• Drive functional and technical planning and design with supporting vendors for all assigned projects.

• Drive test planning and execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for all assigned projects.

• Support creation and review of test-related deliverables including test approach, test plan, test scenarios, test cases/conditions, test scripts, and test results.

• Analyze ambiguous and complex challenges and recommend mitigations and improvement approaches.

• Drive the planning and execution of deployment plans with all stakeholders.


• Building Effect Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility


• At least 3-5 years' experience supporting Labor applications or IT consulting experience supporting retail Labor systems.

• Experience working for a national retailer with multiple stores or consulting firm.

• Experience implementing and/or supporting hardware and packaged solutions.

• Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.

• Technical orientation balanced by project management discipline.

• Demonstrated track record managing technical application projects.

• Experience in risk identification and management.

• A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices.

• Strong analytical, problem solving, and debugging skills.

• Demonstrated ability to execute basic financial analysis, such as ROI.

• Ability to effectively communicate at all levels of the organization.

• Outstanding verbal and written communication skills; outstanding listening skills.

• Able to articulate issues, build consensus around recommendations, and define next steps.

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.