Inventory Control/Quality Assurance Supervisor

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The Inventory Control/Quality Assurance Supervisor is responsible for the daily supervision of all IC/QA staff responsibilities with the primary focus on Cycle Counts, stock order management and quality control audits. This position will be required to interface with Senior Business Analysts (SBA's) to research distressed merchandise and/or other inventory related issues requiring systems based solutions. The IC/QA Supervisor will support the setup of all facility parameters/locations for the DC to include maintaining all system changes related to DC operations. Responsible for research, follow-up, processing and reporting regarding the status of all inventories. The IC/QA Supervisor is responsible for all cycle counts including the monitoring and re-introduction of invalid hotel merchandise. The IC Supervisor is also responsible for daily communications with all members of the management team regarding IC/QA concerns to include monitoring/auditing the XP process in all processing areas.

The base salary range for this role is $64,500 - $75,150. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.


  • Manage the timely data collection and input for accuracy data for all DC processes and associates. Problem-solve production data errors or incomplete data. Perform cycle count of storage locations within corporate agreed timelines. Generate reports and provide visibility of root causes for shrink and merchandise flow issues to DC and Corporate management. Manage the reconciliation of wave closing on a daily basis. Responsible for performing inventory and receipt adjustments as necessary for accuracy.
  • Takes lead role to assign auditors for the collection of appropriate sample sizes. Will also be required to interface daily with DC management and the engineering team to disseminate and analyze production results and make recommendations for improvement. Assist with vendor quality audits.
  • Daily/Weekly reconciliation of stranded inventory to ensure all merchandise is distributed and shipped within network wide agreed time frames.
  • Ensure compliance to all audit standards and procedures. Training and cross training of associates to build strong teamwork


  • Analysis & Judgment
  • Quality
  • Process Improvement
  • Drive Results
  • Planning & Organizing
  • Interpersonal Effectiveness
  • Confronting Tough Issues
  • Communication


  • Detailed knowledge of distribution center systems, processes, inventory control and Quality control.
  • Ability to analyze data using standard statistical techniques and experience in data research to determine root cause. Ability to present findings and trends through various reporting tools.
  • 2-4 years experience with a current, more advanced Warehouse Management System (WMS). Strong aptitude for information systems & willingness to learn new software packages. Solid understanding of Inventory Control and Quality Control issues.
  • Experienced in MS Excel, MS Word, MS Access and SQL + query capability preferred.
  • Strong communication skills both oral and written, to all levels of the organization.
  • Ability to interact professionally with all levels within the organization.
  • Sense of urgency in responding to needs of Associates and Managers.

  • Job requires ability to work in a warehouse environment, on a concrete floor all day.
  • Requires continuous, standing, walking, hearing, pushing, and pulling.
  • Consistent timeliness and regular attendance is necessary.
  • Frequently reaching, bending, stooping, talking, hearing (audio equipment), handling objects with hands and lifting to 50 lbs.
  • Vision requirements: Ability to see information in print and/or electronically.
  • This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.


  • Specialist 1, Specialist II, Sr. Specialist Associates


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.