International Inbound Transportation Coordinator

GENERAL PURPOSE:

The International Inbound Operations Coordinator is responsible for providing support for all International inbound transportation activities. Acts as a liaison between Ross, Customs Broker, Steamship lines, Freight Forwarders and Ross departments as appropriate and provides support to the International Planners with Ross Direct and POE shipments.

This position is responsible to support cross functional, administrative activities, as appropriate, for both inbound domestic and international functions.

ESSENTIAL FUNCTIONS:

  • Provide support to the inbound group in all areas of inbound transportation including scheduling, tracking and tracing of orders. Investigate and resolve issues related to international movement of freight. Provide support to inbound international planners with Ross Direct and POE shipments. Provide superior level of customer service to vendors, buyers and DC’s. Support customer service to multiple divisions of Ross to resolve any transportation related issues or problems.
  • Responsible for communications with regards to tracking, tracing, documentation issues and booking of international shipments. Interaction with Customs, forwarders, and carriers.
  • Responsible to execute the plan for cost savings, service improvement programs, insuring customs compliance and provide information that supports the results.
  • Assist with any projects requested by the Inbound International & Domestic Supervisor and Manager.

COMPETENCIES:

  • Drive results
  • Teamwork
  • Communication
  • Performance standards
  • Customer Service
  • Adaptability

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

MINIMUM REQUIREMENTS:

  • 2-3 years experience in international transportation or related field.
  • Bachelors degree, or related professional work experience
  • Proficient in Microsoft Word, Excel, and Access
  • Strong self-motivation and the ability to work aggressively to complete projects
  • Must possess excellent written and oral communication skills and be able to communicate with all levels and departments both within and outside the company.

PREFERRED REQUIREMENTS:

  • Bachelors degree in Transportation or Logistics, or related work expertise
  • 3-5 years of international transportation or operations
  • 2-4 years of customer service experience.
  • Knowledge of international documents, customs regulations and tariffs
  • Transportation background within the retail industry

SUPERVISORY RESPONSIBILITIES:

None

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