HR Services Representative


Support Ross Stores, Inc. (Stores) and HR initiatives by coordinating and executing administrative processes. This position is responsible for collecting and disseminating information quickly, clearly and accurately; analyzing, interpreting, and reporting data; identifying priorities and problems requiring action and facilitating communication for timely responses.


Process requests for password resets (i.e., LMS, GPS / Onboarding)
Review Background status and advise stores on next steps
Identify and follow up on Compliance related items (i.e., I-9 exceptions)
Coordinate directly with stores request Associate files/records
Complete field requests for “re-hire” by completing approvals and system transactions.
Coordinate and process all paperwork/notices (i.e., unemployment claims, LOA forms, Worker’s Comp, DOL notices, EEOC notices
Escalate critical issues to the appropriate team
Assist with processing applications for Ross programs
Review auto terminations and advise stores on the next steps
Assist with Payroll related issues and advise on next steps or escalate as needed
Provide support and training for new HR Services Representatives
Assist and advise on corporate timekeeping system
Review and follow up on Benefit related issues (i.e., Vacation accrual, Sick time)
Track and report on workload & customer service request
Special projects and other duties as assigned


Organizational Agility
Customer Focus
Time Management
Problem Solving
Learning on the Fly


High School diploma
3-5 years of administrative experience
1-year minimum Human Resources experience
Advanced PC skills
High-level MS Office skills including Word and Excel
Accurate mathematical and statistical reporting and analysis
Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity
Strong attention to detail


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.