HR Services Representative (Tier 1)

Support Ross Stores, Inc. (Stores) and HR initiatives by coordinating and executing administrative processes. This position is responsible for collecting and disseminating information quickly, clearly and accurately; analyzing, interpreting and reporting data; identifying priorities and problems requiring action and facilitating communication for timely responses.

  • Process requests for password resets (i.e. LMS, GPS / Onboarding)
  • Review Background status and advise stores on next steps
  • Identify and follow up on Compliance related items (i.e. I-9 exceptions)
  • Coordinate directly with stores request Associate files/records
  • Complete field requests for “re-hire” by completing approvals and system transactions.
  • Coordinate and process all paperwork / notices (i.e. unemployment claims, LOA forms, Worker’s Comp, DOL notices, EEOC notices
  • Track and report on workload & customer service request
  • Special projects and other duties as assigned
  • Communication
  • Listening
  • Organizational Agility
  • Planning
  • Organizing
  • Adaptability
  • Customer Focus
  • Time Management
  • Problem Solving
  • Learning on the Fly
  • High School diploma
  • 3-5 years administrative experience
  • 1 year minimum Human Resources experience
  • Advanced PC skills
  • High level MS Office skills including Word and Excel
  • Accurate mathematical and statistical reporting and analysis
  • Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity
  • Strong attention to detail
While performing the responsibilities of the HR Services Representative job, the employee is required to speak and listen. The employee is regularly required to sit and use their hands and fingers to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach, climb or balance, and to stoop, kneel, crouch or crawl. The employee on occasion may need to be able to lift up to 20 lbs. Vision abilities required by this job include the ability to read words on a computer monitor or documents. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the HR Services Representative job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the HR Services Representative job.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Ross Stores, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.