Engineer I (Windows Desktop)

GENERAL PURPOSE:

The Windows Desktop Engineer (WDE) demonstrates expertise with contemporary versions of Microsoft Windows Desktop OS, Microsoft Server, Microsoft Active Directory (including Group Policy and ADFS), Microsoft Exchange, Client Management Tools, Office 365 and collaboration tools, end user security practices and applications, and desktop and application virtualization.

The Windows Desktop Engineer provides the technical delivery role in the Infrastructure and Application Delivery lifecycles from installation, integration, maintenance, currency and upgrades of hardware, system software, and applications across the End User Systems enterprise. The Windows Desktop Systems Engineer follows discreet procedures and protocols to ensure systems integrity, and compliance, and monitors system utilization, user functions, and performance metrics as required.

The Windows Desktop Engineer analyzes project requirements and solution designs to assure that systems are functionally appropriate, technically valid, and well-integrated in accordance with the business user requirements, methods and standards throughout the project life cycle.

The Windows Desktop Engineer works in the areas of: Development, Infrastructure, and Application Support and may also serve as Windows Subject Matter Expert (SME). The Windows Desktop Engineer works with External Service Providers, Business, Development, QA and Application Support teams during the Development, QA, and production release cycles. The WDE is involved in requirements coordination, review and tracking of change requests, defect assessment, system configuration. WDE is also involved in knowledge transfer and systems solution support during the warranty period and coordination, 3rd level production infrastructure support, priority management and implementation of break-fix, maintenance and change requests. Responsibilities may also include research and review of technical solution alternatives and proposals for systems solutions.

ESSENTIAL FUNCTIONS:
  • Research, evaluate, develop and implement Windows Desktop Engineering designs and standards following industry best practices.
  • Ensure that current and planned technical solutions are compatible with the company's business needs and strategic objectives.
  • Work with the other IT organizations to design, develop, and implement Enterprise Systems in support of development, test, and production environments.
  • Provide technical expertise and operational assistance to other IT and Business groups.
COMPETENCIES:
  • Communication
  • Approachability
  • Listening
  • Dealing with Ambiguity
  • Problem Solving
  • Time Management
  • Customer Focus
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Bachelor’s degree preferred or equivalent combination of education and relevant experience.
  • 3-5 years of experience in Windows Desktop Engineering system design, implementation, and 3rd level support activities.
PREFERRED QUALIFICATIONS:
  • Excellent organizational and time management skills.
  • Extensive experience engineering enterprise desktops.
  • Extensive knowledge of Microsoft desktop Operating Systems, Windows 7 and Windows Server operating systems and Active Directory.
  • Extensive experience administering desktops and application management (packaging and deployment) using management tools such as Microsoft System Center Configuration manager.
  • Experience with VMware View and/or Citrix virtual desktops with production users and with resource intensive applications hosted.
  • Experience with Group Policy, PowerShell and/or other scripting tools.
  • Experience with mobile phone/tablet mobile device management software and solutions.
  • Strong experience tuning the end user experience to meet business needs.
  • Proven analytical and problem-solving abilities.
  • Good communication skills are essential. Must be able to give and receive correct information, explain difficult information in layman’s terms and maintain a customer service attitude to all levels of users.
  • Able to work independently and creatively problem solve complex technical problems.
  • Able to provide leadership, guidance and training to others.
  • Able to provide accurate estimates of time frames and cost estimates necessary to complete potential projects and develop milestones and project implementation plans.
PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:

n/a

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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