Director, Store Strategy and Method Improvements


The Director, Store Strategy and Method Improvements will lead a team of 2 Senior Managers, 1 Manager and 2 Analysts focused on identifying, testing, and implementing numerous productivity and cost saving opportunities throughout every area of the store in order to optimize store payroll spend and improve customer service. He/she will quickly be required to become knowledgeable on existing store technology, processes, and the business model in order to identify gaps and areas of opportunity. The Director needs to be comfortable using retail industry knowledge, engineered labor standards, corporate, and field input in order to drive innovation. He/she will also be responsible for developing and presenting appropriate material for discussions with Executive level audiences (President/COO, SGEVP Stores and LP, SVP of Stores, SVP of dd’s, and other VP’s). The Director’s team will be responsible for project management, ROI calculations and significant amounts of data analysis, as well as the implementation of the identified savings opportunities. The Director will be responsible for prioritizing initiatives based on potential company benefit, Store capacity, the priorities of other departments, and complexity of implementation. In addition, the Director will lead ongoing evaluations of store processes and standards to ensure our payroll standards reflect current business procedures and activities. This position will require the Director to establish successful partnerships across all facets and levels of the organization.


Identify industry best practices, competitor practices, and technology opportunities to improve store efficiency, execution, and reduce labor spend at both Ross and dd’s
Analyze potential short and long term financial and change management impacts
Direct cross-functional teams comprised of Analysts, Managers and Directors from Store Planning, Store Operations, Strategy, Loss Prevention, Shortage Control, Finance, and the field to implement pilots and chain-wide initiatives to improve efficiency
Define project success criteria (Key Performance Indicators, qualitative feedback, cost/benefit analysis) and lead and manage cross-functional teams to deliver required results in accordance with corporate expectations and time schedules
Define and maintain timelines and resource requirements
Draw conclusions based on data analysis, quickly be able to identify inconsistencies or anomalies in data
Understand how engineered labor standards are created through the use of the Maynard software suite
Support the development of measurements for current and future processes
Drive and validate measurement of method improvement labor saves
Serve as key point of contact for organization to understand impact of changes in the business on labor
Ensure linkage between labor standards, business objectives, and the labor management system
Support business needs by completing data analysis on various topics and presenting findings in succinct communication


Strategic Thinking/Problem Solving
People Management
Decision Quality
Planning & Organizing


Bachelor’s Degree required, MBA preferred
Prior consulting experience preferred, retail experience preferred
Strong leadership and project management skills and ability to manage both corporate and field resources, as well as resources in higher positions (VP’s, Executive Committees)
10-12 years’ experience in a Fortune 500 retail environment (or combined with consulting)
Advanced computer skills including Microsoft Access, Word, Excel, and PowerPoint – mastery of Excel and PowerPoint required
Ability to communicate complex findings clearly and succinctly, both verbally and written, and lead presentations to senior-level Executives
High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple projects simultaneously
Ability to work independently with minimal direction
High degree of reliability including accountability for daily, weekly, and long-term projects
Superior analytical skills, both mathematical and problem solving


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.


2 Store Strategy and Method Improvement Senior Managers, 1 Manager and 2 Sr. Analysts

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.