Director of Operations, DC

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

Accountable for the production/distribution functions of the DC. Manages and trains DC Management personnel to meet established production requirements of merchandise through the distribution center, from receiving, to processing, to shipping to pools/stores. Creates and executes production plans that optimize turn time and expedites merchandise through the distribution center in an accurate, cost-effective manner, with responsibility to meet DC annual budget in CPU and volume. Responsible for developing and maintaining an open, engaging associate relations environment which remains issue free.

  • Manages DC management teams of assigned departments to ensure timely and accurate processing and distribution of merchandise to stores
    • Responsible to ensure quality of work and maintain the accuracy and integrity of the production and inventory records, reports and numbers.
    • Establishes individual department objectives and coaches the management teams to reach their respective department's productivity and inventory accuracy goals.
    • Acts as a troubleshooter to assist in resolving day-to-day problems, as well as long-term resolution planning.
    • Provides Sr Managers & Merchandise Managers operational guidance in organizing and prioritizing daily work and staffing needs to meet production goals.
  • Responsible for creating an effective DC culture which recognizes individual and team performance, while maintaining an issue free environment in a demanding work environment.
    • Recommends, interprets, implements, and makes decisions to resolve conflicts according to company and Distribution Center guidelines and philosophies.
    • Oversees the effective total DC execution of the MAP process...Managing Associate Performance.
    • Conducts regular staff meetings to keep Operations teams abreast of shifts in priorities and to keep communication open and continual.
  • Manages all administrative tasks and functions for Operations department(s).
    • Selects, motivates, and trains qualified management staff. Partners with the Human Resource Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within DC.
    • Researches inefficiencies in problem areas and makes recommendations in methods, procedures, or systems, to improve productivity & quality.
    • Guides and directs DC management team in the administration of associate performance evaluations.
    • Responsible for overseeing the preparation of accurate daily paperwork of assigned departments, such as time and production records.
  • Miscellaneous functions and responsibilities
    • Maintains safe and clean DC within OSHA standards, with total DC safety record a reflection of efforts.
    • Interfaces with senior Supply Chain leadership on Stock Analysis meetings/situations, with corrective recommendations provided.
    • Runs daily DC production meetings to report projected volumes & issues to senior Supply Chain leadership.

  • Communication
  • Interpersonal
  • Teamwork
  • Planning & Analysis
  • Drive Results
  • Collaboration
  • Analysis & Judgment
  • Leadership

  • Strong communications skills (both oral and written)
  • Strong business maturity & analytical skills. Ability to manage in a complex environment.
  • Minimum of 10 - 15 years management experience in a similar retail production/distribution environment.
  • Strong planning and organizational skills are necessary.
  • Excellent interpersonal skills are required.
  • Bilingual (Spanish) preferred.

  • 6-12 Merchandise Managers, 1-2 Sr Operations Managers
  • Indirectly oversees 10-35 Area Supervisors and 300-1200 Hourly Ross & Temp Associate


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.