Director of Learning


The Director of Learning will lead the design, creation and delivery of high-impact and sustainable learning and development programs that support Ross’ strategic goals and objectives. The ideal candidate will be able to partner with the department’s leader, other HR team members, and clients to enhance our overall learning strategy, deliver sustainable and impactful development experiences, and drive continuous improvement of the learning function.

Core skills and experience:

Demonstrated abilities and results managing and building teams and collaborative partnerships.

Proven track record leading a team of learning professionals and vendors in program design, development, implementation, measurement, and program management.

Demonstrated abilities in planning, prioritizing, and organizing work and achieving results with efficient use of resources.

Exceptional knowledge of and experience converting instructional design and learning theory into practical, actionable and impactful programs.

Solid multi-platform facilitation skills required.

Other success factors for this candidate include:

Comfort around senior leadership and negotiating priorities and resources.

Ability to match personal work style and approach to a variety of subcultures and clients.

Ability to network, make first contact, and build client relationships.

Comfort operating in a fast-paced environment with the ability to successfully multitask and meet all deadlines and customer demands.

Commitment to continuous learning and development.


Leadership: Own and execute the day to day management of learning staff including motivating, coaching, and growing direct reports. Manage the creation of business requirements, project plans/specifications, research and business case development, reporting/analytics and evaluation approaches, including communicating strategy, recommendations and general updates to key stakeholders throughout the business. Provide oversight/input into the design, development, implementation and management of targeted programs or other general projects.

Consulting: Partner with HR and business leaders to identify, develop, and implement solutions targeting employee development and overall talent management solutions (identify, select, develop, engage, and retain).

Program Management and Support: Maintain and enhance a portfolio of existing and emerging learning programs and interventions through collaboration with clients and HR partners. Delivered within budget

Content Development: Design, develop and facilitate multi-platform content to support targeted learning and behavioral change using best practices in learning theory, learning technology, change management and communication (e.g. micro-learning, peer learning, action learning, blended solutions, learning portal management, toolkits, and marketing campaigns

Facilitation: Deliver quality training programs and development experiences through various platforms and methodologies.


Building Effective Teams & Developing Talent

Organizational Agility

Problem Solving and Critical Thinking

Communication Skills

Collaboration and Influence

Customer/User Focus


Bachelor's Degree required; Advanced degree in Instructional Design, Learning, Leadership, Psychology, Organization Development, or other related fields preferred.

Proven track record with at least 10 years of experience in training or client facing roles, with 3-5 years directly leading a team.

Experience delivering learning in a highly distributed environment, retail experience is desirable

Prior experience with enterprise diversity and inclusion training design and delivery is a plus


Requirements: Consistent timeliness and regular attendance. Job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds.

May also require occasional driving and/or traveling overnight for business functions or site visits.

Vision requirements: Ability to see information in print and/or electronically.


2 Sr. Managers Learning and Organization Development

Vendor/Consultant resources on key projects


This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.