Director, Loss Prevention Initiatives

GENERAL PURPOSE:


The Director of LP Initiatives & Compliance is responsible for directing cross-functional initiatives for both Ross and dd's Stores. The Director will direct and lead rollouts of new/updated processes, policies and procedures by working directly with LP Field Management and Stores for feedback. The Director will also direct LP compliance and merchandise protection programs. A key component of this role is to understand all LP processes, policies and procedures in order to make improvements and drive proper project planning and cross-functional communications for trainings and rollouts.


ESSENTIAL FUNCTIONS:

  • Identifies and directs/implements both industry and Ross/dd's best practices to improve LP business practices and execution. Provides input and supports rollout of projects with an LP impact associated with Store Operations, Finance, Merchandising/Signage, Method Improvements, HR, Purchasing, Inventory Control, IT, DCs and the New York Buying Office. Directs and supervises changes to current operations programs through project communications, develops training in partnership with the Training Department, creates procedures, guides, forms and reports to ensure strong Loss Prevention execution in Stores
  • Directs LP Compliance activities to monitor and audit internal and external theft cases to ensure policy and procedure compliance and reporting accuracy. Leads the LP Compliance team's execution of compliance programs to ensure LP personnel are meeting legal, industry and state requirements
  • Directs LP merchandise protection projects including testing & rollouts of new merchandise protection devices and expansion of devices to additional merchandise categories. Directs and leads the team's execution of merchandise protection programs and partnerships with Store Operations, Finance, Purchasing, Shortage Control, and the Buying Office.
  • Represents field point of view and provides operational input to business partners. Recommends best approach to ensure strong Store execution. Acts as an advocate for field needs and serves as escalation contact when required. Attends meetings, conducts status updates with key partners and follow ups on action items.
  • Interfaces with all levels of management (Sr. Vice Presidents, Vice Presidents, Zone Directors, District Managers and Stores) and is responsible for building consensus around all changes, issues and rollout plans. Works with Field Management to ensure Store/Field Leader execution is driven through operational initiatives. Collaborates with key HQ partners.
  • Directs and ensures accurate timelines, deliverables and business updates are incorporated into each project and initiative. Coordinates the development of capital expenditure requests and establishes costs and benefits to support requests. Build timelines and presentations to present to different levels of leadership. Manages pilots, collects feedback and recommends best implementation strategy for Stores. Visits Stores as needed to validate pilot/rollout direction.

COMPETENCIES:

  • Problem Solving
  • Planning
  • Drive for Results
  • Business Acumen
  • Motivating Others
  • Priority Setting
  • Developing Effective Teams
  • Dealing with Ambiguity

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Bachelor’s Degree required
  • 8 years of retail management experience that includes project management and business process ownership in Loss Prevention, Store Operations, multi-unit or a hybrid of field and corporate experience
  • Strong knowledge of Loss Prevention operations and how other operating areas impact stores
  • Strong Customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve process
  • Ability to successfully influence and drive results through cross-functional partnerships
  • Strong leadership skills and ability to manage a team as well as both corporate and field partners
  • Demonstrated ability to manage projects from creation to implementation to maintenance
  • Ability to work effectively within a team environment and independently with minimal direction
  • Proven ability to think strategically and determine impact of decisions on the business
  • Strong project management and problem-solving skills required
  • Excellent verbal and written communication and presentation skills
  • Advance proficiency in Word, Excel and Power Point
PHYSICAL REQUIREMENTS/ADA:
  • No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
  • Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 pounds.
  • Vision requirements: Ability to see information in print and/or electronically.
SUPERVISORY RESPONSIBILITIES:
  • Project Manager - Loss Prevention Operations
  • LP Compliance Supervisor/Manager

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.