Director, IT Merchandising

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

Partner with cross functional teams including merchandising, IT, and other businesses to understand how to best align IT capabilities to achieve critical business outcomes. As a Product Manager on merchandising projects, translate business needs into system requirements and drive delivery with ownership of the overall IT solution. Lead a team of business analysts and Product Owners as they work with business stakeholders and technical resources to groom and prioritize requirements backlogs and ensure alignment to key business objectives and milestones. Serve as the go-to person for the business for new requests, IT projects, and demand - developing an understanding of targeted outcomes and value expectations for each. Highly visible role with the senior business executives and directly interfaces with the IT community as well.


• Lead & mentor a team of business analysts, application analysts, and IT managers to evolve the Merchandising portfolio team to support upcoming large IT initiatives

• Act as Product Manager or Lead Business Analyst for merchandising IT projects including large, multi-year initiatives; manage portfolio product backlogs, resource, scope and timeline commitments

• Assess value and develop business cases associated with new capability requests and then prioritize against existing demand for delivery on key projects

• Represent Merchandising & Planning Delivery as a key participant in the merchandising portfolio demand management process and manage ongoing business demand; establish process and cadence for prioritization and status of demand items with key business stakeholders in the context of assigned products

• Build a high performing team of business analysts / product owners with iterative project delivery (Agile) skills and merchandising business acumen; partner across broader IT organization and business teams to optimize NYBO project delivery methodology

• Help influence and set strategic direction for the merchandising IT portfolio roadmap; work with business and IT leadership to ensure roadmap alignment and business commitment

• Consult with senior business leadership to align demand with broader strategic IT initiatives

• Consult with IT stakeholders on planning of upcoming programs

• Ensure that individual project teams are constructed and staffed to effectively deliver commitments

• Provide ongoing support and leadership to align projects with our data governance principles

• Ensure the team works affectively across IT and follows processes and engagement models with cross functional IT partners

• Learn the retail landscape, and specifically, the Ross business model


• Building Effect Teams (for managers of People and/or Projects)

• Developing Talent (for managers of People)

• Collaboration

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility
With particular emphasis on the following specific position-related competencies:

• Accurately anticipates future trends and implications (upside and downside, risks/issues) and factors them into decision making

• Breaks down objectives into appropriate initiatives and actions, reinforcing how each Associates' work contributes to overall team, department and company goals

• Understands key levers that drive value and profitability in our business

• Anticipates and dynamically adjusts priorities with effective contingency plans


• Undergraduate degree in information systems, business administration, or a related technical discipline preferred

• At least 10 to 15 years of experience with retail IT (either from IT or business working with IT on project delivery) with progressive responsibility and influence

• Broad systems knowledge of major retail applications, with demonstrated depth with core merchandising systems

• Demonstrated experience partnering with business teams to translate pain points or opportunities into capability needs with targeted, measurable outcomes, preferably in a Product Manager, Product Owner, or similar role

• Demonstrated experience in the development and prioritization of business requirements, coordination of business testing, and partnering with delivery teams for business programs/projects

• Demonstrated experience in delivering custom development projects using an iterative, incremental delivery methodology such as Agile processes

• Strong analytical ability, business acumen, judgment and problem-solving skills

• Strong communication skills, both written and verbal, and able to work effectively with VP and above executives

• Strong interpersonal skills with the ability to work effectively in a matrixed organization

• Ability to work with teams that are geographically distributed and work across different time zones

• Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects

• Leadership skills; able to supervise and inspire team members

• Demonstrated ability to execute financial analysis, such as estimating and managing cashflow

• Some travel may be required

• Nice to have: Experience in either MDM platforms, merchandise hierarchy transformation, Global Trade Management, Product Lifecycle Management, Assortment Planning

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, project support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

IT Manager - Merchandising
Sr. Business Analyst
Lead Business Analyst

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.