Director, Associate Relations

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

About Ross Stores, Inc.

Since 1982, our focus has been on bringing our customers a constant stream of high quality brands and trends at extraordinary savings, while providing a fun and exciting treasure hunt experience. We believe in keeping things simple: no expensive signage, displays or fancy fixtures - to us, it's far more meaningful to pass greater savings on to our customers with on trend apparel, accessories, footwear, and home furnishings. With more than 1,800 stores, including Ross Dress for Less and dd's DISCOUNTS, we are the nation's largest off-price retail chain, and we continue to grow at a rate far outpacing traditional retail.

With corporate headquarters located in Dublin, CA, we have more than 88,000 Associates, as well as six state-of-the-art distribution centers across the country. With revenues of $16 billion, we are a Fortune 500, S&P 500, and Nasdaq 100 Company, committed to offering an inclusive, safe and positive workplace, with opportunities to grow your career. Come see what's in store.

At Ross you will find an organization that invites you to be your authentic self. As part of the Ross family you will experience:
  • A respectful culture with collaborative partnerships and humility
  • Opportunities to give back to your community through national charities, local volunteer initiatives, and our Ross Cares Fund
  • A significant investment in your career through extensive onboarding programs, continuous learning opportunities, ongoing development and the opportunity to work with engaged and knowledgeable industry leaders

Additional information is available at:

About this Opportunity

The Director, Associate Relations at Ross Stores, Inc. is a collaborator, strategic advisor, functional expert, and thought partner. This role is responsible for all aspects of the design, implementation and maintenance of our positive associate/labor relations program for Stores, Supply chain, and the Corporate Office, including third party vendors. Works with cross-functional partners to continuously improve the workplace environment, enhance engagement, and promote health and safety of our associates; recommends and helps drive strategies to foster our pro-associate culture and facilitate leader connection and responsiveness to associate voice. Monitors internal and external trends and legislative developments, drives proactive change in response to developments and if ever required, represents Ross/dd's in labor-management relations.

Key responsibilities include:
  • Strategizes and oversees all aspects of the design, implementation and maintenance of our positive associate/labor relations programs and policies, including third party vendors, for Stores, Supply Chain, and the Corporate Office.
  • Develops major goals and leads initiatives to support broad functional objectives; works cross-functionally with other teams to achieve them.
  • Analyzes Human Resources workforce analytics, and other internal data as well as external trends and insights, and recommends actions to support our pro-associate culture and positive workplace. Develop employee engagement predictive analytic resources and tools.
  • Influences and support cross-functional partners and key stakeholders to continuously improve the workplace environment, enhance engagement, and promote health and safety of our associates; recommends and help drive strategies to impact the quality of managers and their level of empathy/associate connection/responsiveness to associate issues
  • Collaborate and align as a close business partner with the Associate Experience leader, other areas of HR, and the Operations teams to ensure the labor relations perspective is represented from the outset of operational initiative design, appropriate change management and communication; evaluate impact of new programs on associates and if changes are negative, employ appropriate change strategies
  • Keep a keen eye on developing issues that could have labor relations ramifications and provide ongoing current feedback to the HR functional leaders and business partners.
  • If required: drives overall direction of labor strategy, advising leaders on issues, labor best practices, labor trends, and labor laws. Possesses skills and experience to represent the organization in all labor-management relations, including NLRB proceedings, contract negotiations, dispute resolution, and union communications, and conduct day to day administration of collective bargaining agreement including contract interpretation, grievance handling, arbitration cases, and responding to Unfair Labor Practices.

Who You Are
  • 10+ years in directly relevant Human Resources/Labor Relations roles with a minimum of 5 years' experience in Labor Relations. Prefer experience with contract negotiations.
  • Bachelor's Degree
  • Thorough understanding of labor law and its practical application
  • Associate experience mindset, i.e. balancing the needs of the associate with the needs of the business; moving quickly to resolve issues.
  • Deep experience working with both unionized and non-unionized workforces, analyzing data and designing proactive strategies and drafting communication, designing and conducting interventions for troubled work areas, collective bargaining/contract administration, designing tools and trainings, monitoring labor trends, and working with outside experts.
  • Ability to relate in-person and in writing to all levels of associates - up, down and sideways; both internal leaders as well as external union stakeholders. Outstanding verbal and written communication skills with ability to deliver messages that either will persuade/influence and or drive to agreement. Manage disagreements and conflicts.
  • Business/thought partner and advocate
  • Ability to manage large-scale projects, write decks and analyze/tell story with data
  • Bilingual - English/ Spanish in written and verbal communications skills is highly desirable

Perks and Benefits of joining our team

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:
  • A broad range of affordable health insurance options*, 401(k) with employer match*, life insurance*
  • Ample PTO, paid holidays, and Summer Fridays, as well as the opportunity to purchase additional vacation*
  • Employee stock purchase plan*
  • Charitable donations matched by Ross Stores Foundation
  • Enhanced maternity and bonding leaves with 100% income replacement*
  • Parent support programs
  • And more....

*Eligibility may vary based on level and tenure, subject to change.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.